WebRTC calls
WebRTC (Web Real-Time Communications - “real-time network communications”).
The technology allows you to organize audio and video calls between users of your web applications.
Audio-
calls without external softphones simplify the work of contact center operators.
Video-
Making calls in a browser or mobile application is very simple.
Features and Features
Benefits of WebRTC for communications from web applications.
No softphone needed
Operators contact center work without external softphones, processing calls directly in the web application.
Conference calling
Conference participants just need to open a web page to join. No apps needed special platforms.
Communication costs
WebRTC is a free tool for making calls over the Internet. You don't have to pay for connection or subscription.
Call recording
Call recordings can be saved and attached to objects in other systems (CRM, corporate portal, etc.).
Find out the cost of WebRTC integration
Leave your contacts so we can send you rates for embedding WebRTC calls into your applications.
WebRTC FAQ
Can WebRTC work together with an existing PBX?
Yes, WebRTC connects to Asterisk or another SIP PBX through a WebSocket-to-SIP gateway. Internal and external calls are routed between the browser and phones or softphones.
Is WebRTC secure enough for business communications?
Media uses SRTP encryption, and signaling is protected with TLS/DTLS. Together with network policies, this meets security requirements.
Do users need browser plugins?
No, modern browsers already support WebRTC. Microphone and camera permissions matter, as do valid certificates for signaling.
How is support ensured on mobile clients?
Native apps use a WebRTC SDK or an equivalent stack for iOS and Android. Web client functionality is aligned through shared TURN/STUN – and security policies.
3 stages of implementation
Development of an architecture for the functioning of WebRTC, taking into account the IT infrastructure, network configuration, working servers and connected telephony providers.
Design
architecture and routingPreparing and configuring the communications server. Setting up STUN and TURN servers, media streams. Connecting communication channels from telephony service providers.
Implementation
configuration settingIntegration of WebRTC with external and corporate applications, as well as with local IP PBXs such as Asterisk. Testing and debugging audio and video calls within applications.
Integration
with other systemsLet's set up WebRTC
for audio and video calls from applications.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Software Product
- Description
- Embed WebRTC voice and video calls into your web applications. Browser-based real-time communications for clients and employees. Learn more.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam