Contact center
A convenient solution for operators to process calls, emails and text chats with clients.
Implemented as a web application into which IP telephony functions are integrated.
Asterisk
telephony platform, connected to the communication channels of providers.
Application
for the browser in which calls and client data are processed.
Features and Features
How to use Asterisk to achieve more efficient communications with clients.
Calls
Flexible processing of incoming and outgoing calls, taking into account communication channels, queues, IVR menus and call distribution rules.
Correspondence
Text correspondence with clients via the website, email, social networks and instant messenger chats.
Client data
Saving and processing data on clients, including the history of communications with them, parameters of their orders and requests.
Call recording
Saving records of external and internal calls provides access to them from the CRM system and speech analytics.
Call transfer
Convenient call transfer taking into account the work schedule and the online status of the employee to whom the call is transferred (free, busy, offline).
Automatic calls
Auto dial dramatically reduces the time that operators usually spend dialing a number and waiting for the subscriber to answer.
Statistics
Comprehensive statistics on calls, channels, queues and employees help you find useful insights.
Monitoring
Online control over KPIs and operator statuses, tracking the status of queues and other key metrics.
Self-service
IVR system or voice assistant help customers solve simple problems independently without the participation of operators.
Rich API
Wide range of API functions allow you to integrate contact center functionality into any other systems.
Find out the cost of implementing a contact center
Leave your contacts so that we can send you rates for creating and maintaining the system.
Contact Center FAQ
Which communication channels are supported?
Our contact center works with telephony, online chats, messengers, and social networks. It can also be connected to any other communication channels through the connector.
How long does it take to deploy a contact center?
Depending on requirements, from one day up to several weeks. In complex cases, when substantial adaptation to business processes and integrations is required, implementation can take several months.
Can functionality be adjusted during operation?
Yes – that is exactly what happens under technical support. Functionality is updated, the interface is refined, and contact center logic is changed whenever the customer needs it.
How soon can we expect changes after a task is submitted?
Depending on the support plan, changes may appear from a few minutes to a few days, within the scope provided by the plan (from 4 hours of changes per month).
3 stages of implementation
Designing a contact center architecture taking into account the company's IT infrastructure, network configuration, working telephony servers and connected providers.
Design
architecture and routingPreparing and configuring a telephony server (one or more). Configuring the web interface of the contact center operator, call cards, monitoring and statistics.
Implementation
configuration settingAPI integration with other applications for data exchange (CRM, HelpDesk). Connecting text communication channels (website, mail, social networks and instant messengers).
Integration
with other systemsContact center
for calls and correspondence with clients.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Software Product
- Description
- Asterisk-based web contact center for inbound and outbound calls, CRM data and live analytics. Boost agent productivity. Request a demo.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam