IVR system
An intelligent IVR menu helps clients independently solve simple tasks over the phone.
The logic of interaction with the client is flexibly configured, taking into account data about him in other company systems.
Receipt
information about the client from external systems (for example, about the client’s status and accumulated points).
Broadcast
data about the client’s actions into other systems (for example, the client’s assessment of the quality of service).
Features and Features
How IVR helps your clients solve problems independently.
Call management
Incoming calls go to the IVR menu contact center and are configured according to flexible rules taking into account the client profile.
Statistics
Comprehensive statistics on customer use of IVR functions help you find useful insights.
voice assistant
Connection voice assistant further enhances customer self-service capabilities.
Rich API
The extensive API capabilities of the IVR system allow it to be integrated into any other telephony systems and company applications.
Find out the cost of setting up IVR
Leave your contacts so we can send you rates for setting up and supporting the IVR system.
IVR FAQ
Do we have to record prompts with professional voice actors?
No, but a professional narrator is usually easier to understand. For speed you can generate voice with TTS. We also recommend speech synthesis if you change the IVR often.
Can the IVR adapt to a specific caller?
Yes. For example, knowing the customer's phone number, you can play loyalty programme details, personalised offers, and discounts.
How convenient is IVR self-service for customers?
When the IVR structure is well designed, it is quite easy to use. In deeper branches of the flow it is better to add a voice assistant that can hold a free-form conversation.
3 stages of implementation
Designing the architecture of an IVR system taking into account the call routing scheme, telephony servers and the communication channels used by telephony providers.
Design
architecture and routingPreparing and configuring a telephony server (one or more). Setting up a security policy and protection against hacking. Setting up communication channels and queues.
Implementation
configuration settingAPI integration with other corporate systems for data exchange. Receiving data during a call and transmitting back information about the subscriber's actions.
Integration
with other systemsIVR system
for customer self-service.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Software Product
- Description
- Custom IVR on the Asterisk platform: voice menus, customer self-service and smart call routing. Reduce wait times. Request a consultation.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam