Voice assistant
Customer self-service reduces a company's support costs without negative consequences.
After all, unlike the static IVR menu, the voice assistant builds live communication with clients.
Recognition
client speeches and searching for answers to questions in corporate systems.
Synthesis
speeches and voicing an answer to the client in real dialogue.
Features and Features
How a voice assistant can help you retain your customers.
Knowledge Base
The assistant relies on a single knowledge base company, which describes in detail the issues of interest to the client. And also on customer data from the CRM system.
Call transfer
If necessary, the system will transfer the client to a suitable specialist, taking into account his availability status, accompanying the call with the history of the dialogue with the voice assistant.
Statistics
Comprehensive statistics on customer conversations with the voice assistant help you find useful insights.
Rich API
The rich capabilities of the voice assistant API allow it to be integrated into other telephony systems and applications.
Find out the cost of implementing a voice assistant
Leave your contacts so we can send you rates for setting up and supporting the voice assistant.
Voice Assistant FAQ
Which languages are supported?
English, Spanish, and Russian are well developed. There is also strong progress on other widely used languages.
How well does the assistant understand natural speech?
ASR and NLU work together to interpret nuance, context, and intent – not just keywords. Quality improves over time through machine learning on real calls.
How quickly does the voice assistant respond in a dialogue?
Response speed depends on several factors, such as channel bandwidth, server performance, and so on. Assistant models are tuned to minimize pauses between replies or to make those pauses meaningful (for example, subtle keyboard typing sounds in the background help).
3 stages of implementation
Designing a voice assistant taking into account the call routing scheme, IVR menu structure and connected corporate systems (sources of client data).
Design
assistant logicPreparing and setting up a telephony server and IVR system. Setting up the logic of the voice assistant (data sources and types of operations, data processing).
Implementation
configuration settingAPI integration with Asterisk telephony, company knowledge base and other corporate services used by the voice assistant.
Integration
with other systemsVoice assistant
for contact center clients.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Software Product
- Description
- AI voice assistant for contact center self-service: automate routine calls, cut wait times and free up agents. See it in action.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam