Knowledge Base
A replenishable repository of corporate knowledge in the form of content (texts, graphics, audio and video).
Available to employees and company services, it guarantees the unity and consistency of information.
Employees
content for contact center operators, sales and support managers.
Services
content for chatbots, IVR systems, voice assistants and other robots.
Features and Features
Knowledge base tools for effective dialogues with clients.
Search
Convenient manual search and quick data output increases the confidence of employees processing client requests.
Hints
Automatic display of hints helps users quickly navigate during a call or correspondence with a client.
Statistics
Comprehensive statistics on data searched by users helps improve content.
Accesses
Sections and pages of the knowledge base are available to users with the necessary rights, which are easy to configure.
Self-service
Website,IVR system And voice assistant Based on a knowledge base, they help clients solve simple problems independently.
Rich API
Wide API capabilities allow you to integrate the knowledge base into any other corporate systems (CRM, ERP, HelpDesk).
Find out the cost of the knowledge base
Leave your contacts so we can send you rates for creating and maintaining a knowledge base.
Knowledge Base FAQ
Explain how the knowledge base works
An agent or AI consultant, when speaking with clients or employees, uses the company knowledge base. They find the right wording and document templates there, then provide them in response to a request – in chat or on a call. Often the right information is pulled into chat automatically, depending on the dialogue. The agent only needs to speak the answer aloud or send it in chat.
How is the knowledge base connected to other systems?
APIs and embeddable widgets deliver articles or snippets to CRM, chat, or IVR. Updating content in one place keeps wording in sync across all communication channels.
How do we build a knowledge base if we do not have one yet?
Start small – gather the materials you already share with colleagues and clients. AI assistants such as Cursor or Claude can easily extract useful information from your email or chat history. A starter knowledge base can be ready in a couple of hours and updated periodically. You can also hand this task to our specialists as part of support.
3 stages of implementation
Designing the structure of the knowledge base and user interfaces (data search, display of found information, response templates, controls, buttons, etc.).
Design
structures and interfacesImplementation of backend and frontend, functions and interfaces of the knowledge base. Primary import of data into the system, establishing connections between objects, filling the database with data.
Implementation
setting up a knowledge baseAPI integration with corporate systems. Embedding knowledge base interfaces into Contact center, CRM and customer support system for ease of use by users.
Integration
with other systemsKnowledge Base
to help sales and technical support.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Software Product
- Description
- Creation of a repository of corporate knowledge and its integration into corporate systems for the work of employees and the functioning of web services.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam