Chatbot Development for Messengers

Chatbots

Customer self-service through instant messengers is gaining popularity in both sales and support.

Our specialists will help you create a new chatbot or upgrade an existing one.

Messengers

WhatsApp, Viber, Telegram, WeChat and others that support bots.

API

Integration directly via API or through layers (TextBack, Twilio).

Cases and opportunities

Examples of using chatbots to solve business problems in the field of communications.

Warming up leads

Chatbots effectively warm up leads at all stages of the sales funnel, adapting to the pace of customers.

Search

The search functionality helps chatbot users find the data they need (manually or automatically).

Orders

Customer requests and purchases through a chatbot speed up the sales cycle, reducing transaction costs.

Checks

Sending fiscal reporting documents and related marketing materials (gift for payment).

Notifications

Automatic notifications to customers and users (order status, loyalty program, advertising, surveys).

Support

FAQ and queries in 1st line technical support Using a chatbot significantly saves company resources.

Find out the cost of setting up a chatbot

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Chatbot development FAQ

Which messengers do your chatbots support?

We build bots for WhatsApp, Telegram, Facebook Messenger, Viber, and web chat (online consultant). All channels converge in one API so agents handle conversations from a single interface (web or one of the messengers).

Can a chatbot integrate with CRM or Helpdesk?

Yes, exchange with external systems goes through REST API. Typical scenarios include order status, appointment booking, and creating tickets in the support system.

How long do development and launch take?

We launch a simple FAQ bot in 2–4 weeks. Complex scenarios with AI dialogue, multiple languages, and deep integrations can take 2–4 months, depending on scope.

Do you support multiple languages and voice scenarios?

Yes, bots can operate in several languages and speak via IVR or telephony.

3 stages of creating a chatbot

Planning the development of a chatbot begins with analyzing the requirements for UI and UX design, put forward by business customers based on their vision of the final product.

Design

interface and functions

Programming the interface and functionality of a chatbot, integration with the backend of corporate applications, integration into instant messengers via API or layering platforms.

Development

and integration

The right architecture makes it easy to maintain and develop a chatbot, adding or removing the necessary functions and providing flexibility in relation to external services.

Service

and bot development