AI assistant
Helps the contact center operator or sales manager achieve the goals of the dialogue with the client.
Increases conversions with timely prompts that can be used in conversation.
Analysis
online monitoring of voice and text dialogues with clients.
Hints
online issuance of text recommendations to an employee on the current dialogue.
Features and Features
Using AI to help employees communicate with customers.
Dialogue Analysis
Digitization of the current dialogue with the client in order to determine the most useful target result for the company.
Machine learning
Opportunity train a neural network on our own dataset in order to analyze dialogues in our own way and provide hints.
Statistics
Deep statistics on dialogues between company employees and clients helps to find useful insights.
Onboarding
Accelerate training and onboarding of new employees thanks to prompt prompts from the AI assistant.
Knowledge Base
Accumulation of the results of dialogues and formation in knowledge base templates of the most successful answers that are understandable to clients.
Rich API
Wide possibilities for integrating the AI assistant into any other company information systems.
Find out the cost of creating an AI assistant
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AI Assistant FAQ
Does the AI assistant work for both telephony and chat?
Yes, it is built for multiple communication channels. Text conversations (chats, email) are analyzed directly, while voice is first transcribed into text.
How quickly does the assistant suggest on-point answers?
As information arrives in the dialogue – usually within 10–20 seconds. New data coming in during the conversation helps the AI assistant select suitable replies and offer them to the agent for review.
How does the assistant connect to other systems?
It is part of the contact center product but can connect via APIs to CRM systems, customer support tools, and other applications.
3 stages of implementation
Designing the functionality of the company's AI assistant. Harmonization of algorithms and data models. Selecting a speech recognition system.
Design
metrics and KPIsSetting up assistant algorithms. Distribution of metric weights. Adaptation of statistics and monitoring interfaces.
Implementation
setting up backend and frontendTraining a neural network using the company’s own dialogues. Or API connection to external services with a ready-made AI model.
Education
neural networks on a datasetAI assistant
for contact center operators.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Software Product
- Description
- An AI assistant that suggests more relevant answers to an employee during a call or in the process of corresponding with a client through the contact center web interface.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam