Customer Success
A comprehensive solution for interacting with customers and managing customer experience.
Implemented as a web application for company employees and consumers.
CSP platform
web application for company employees and clients.
Client's personal account
the client manages processes through his personal account.
Features and Features
How to use CSP to achieve more efficient interactions with customers.
Client data
Saving and processing data on clients, including the history of communications with them, parameters of their orders and requests.
Business processes
Joint control over business processes both from company employees and client users.
Statistics
Comprehensive statistics on applications, processes, clients and employees help you find useful insights.
Monitoring
Online control over KPIs and application statuses, tracking the status of processes and other key metrics.
Self-service
voice assistant or IVR system help clients solve simple problems independently without the participation of employees.
Rich API
Wide range of API functions allow you to integrate CSP functionality into any other systems.
Find out the cost of implementing the Customer Success platform
Leave your contacts so we can send you rates for creating and maintaining a CSP system.
Customer Success Platform FAQ
How does a CSP differ from CRM and support systems?
CRM is usually built for pre-sale: deals, leads, pipeline. Support or help desk means reactive tickets and assistance. A CSP focuses on post-sale processes: onboarding, retention, adapting the product to the customer, growing ARPU, and managing customer portfolios at scale.
What value can you get from such platforms?
They provide CSM dashboards, customer portals, analytics on consumed goods and services, integrations with CRM/billing/support, and communication tools.
How do you integrate a CSP into the enterprise perimeter?
The simplest path is through a connector that links the platform to other corporate systems. The integration scope is defined by the customer when scoping the project.
3 stages of implementation
Designing a system architecture taking into account the company’s IT infrastructure, the applications and neural networks used, as well as clients’ business processes.
Design
system architecturePreparing and configuring the system server. Setting up employee and client web interfaces, monitoring and reporting dashboards, business process algorithms.
Implementation
configuration settingAPI integration with other applications for data exchange (CRM, HelpDesk). Connecting neural networks when solving problems with artificial intelligence.
Integration
with other systemsCustomer Success
and client's personal account.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Software Product
- Description
- Customer Success platform with a staff dashboard and client portal. Manage onboarding, health scores and renewals in one place. Request a demo.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam