Contact directory
Allows you to quickly find the right company employees who have the necessary competencies.
Which is especially valuable during a dialogue with a client who requires additional advice.
Search
Find an employee by name, skills and area of responsibility.
Status
find out his work schedule and current status when transferring a call or message.
Features and Features
As a contact directory, it makes life easier for employees and increases the efficiency of dialogue translations.
Search
Convenience of finding one or more employees responsible for the desired area of activity.
Schedule
The employees’ work schedule is taken into account: weekdays and weekends, work hours and lunch breaks.
Employment status
Allows you to avoid transferring a call to an employee who cannot receive it at the moment.
Monitoring
Control over the schedule and status of employees of company departments on one dashboard.
Call transfer
The system suggests to whom the call can be forwarded (taking into account the schedule and current status).
Translation of a message
The system suggests suitable employees to forward the client's message (via chat or email).
Find out the cost of implementing the directory
Leave your contacts so we can send you rates for creating an employee telephone directory.
Contact directory FAQ
Why do you need a contact directory?
In large companies not everyone knows each other or remembers internal extension numbers. A contact directory helps you quickly find the right colleague to resolve an issue or transfer a call.
Can the directory synchronize with Active Directory?
Yes, data can be pulled from AD. Usually the contact directory also holds extra fields not in AD, including skills, areas of responsibility, and internal telephony queues the person belongs to.
How do employees manage their availability status?
Employees can set a status such as ready or not ready. If not ready, they do not receive calls or messages. That way you can manage time windows for communication with colleagues or customers.
3 stages of implementation
Designing a directory architecture taking into account various sources of data about employees, their work schedules and statuses (free, busy, offline).
Design
interface and functionalityAdaptation of the contact directory taking into account business processes and user requirements. Improved interfaces and functions for easier translation of current dialogs.
Settings
backend and frontendIntegration with data sources in other corporate systems (corporate portal, HRM system). Connecting the API reference book to external services and products.
Integration
with other systemsContact directory
to help company employees.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Software Product
- Description
- A web contact directory module for transferring a call or correspondence with a client to an employee with the required competencies.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam