Communications in Travel
Telephone communication channels and IVR self-service system for tourists on the contact center platform.
24/7 AI assistant for clients and tour operators (travel agents) based on ChatGPT, increasing conversion.
Calls
incoming and outgoing phone calls integrated into CRM.
Correspondence
with clients on the website, in instant messengers and popular social networks.
Features and Features
TravelTech tools for communication with clients and partners.
Call management
Feed of incoming and outgoing calls in a convenient platform contact center, with the client's call history.
Call recording
Downloading and listening to recordings of external and internal telephone calls, detailed speech analytics.
IVR menu
Services IVR self-service tourists to solve problems and support sales after hours.
Auto dial
Automatic dialing tourists by telephone for the purpose of reminding or informing about changes in departure times.
Statistics
Comprehensive statistics on calls, employees and clients help you see the full picture and identify patterns.
Monitoring
Online control over key parameters of telephone calls, queue statuses, communication channels and employee KPIs.
Messengers
Correspondence with clients in WhatsApp, Telegram and Viber messengers from the contact center platform.
Social networks
Exchange messages, comments and videos with clients on social networks VK, Instagram and YouTube.
AI assistant
An intelligent assistant that conducts a full dialogue with clients and employees based on ChatGPT.
Selection of tours
Automatic selection of tours based on client requests and sending selections to clients via messengers.
Find out the cost of implementation
Leave your contacts so we can send you rates for our solutions for the tourism industry.
We solve 3 problems
Travel agencies are too slow to process customer requests, especially outside of business hours. They are intercepted by competitors using smart chatbots or IVR assistants.
Reducing lead loss
through dialogues with the AI assistantWithout automation, agency managers do not devote enough time to those tourists who did not make their choice right away. Customers feel deprived of attention and go to competitors.
Increasing conversion
increasing the frequency of dialoguesEmployees spend up to 2 hours selecting tours and booking. Integrating selections of tours with the booking system allows you to free up the travel agent’s time for dialogues with clients and sales.
We reduce costs
for selection of toursCommunications platform
for the tourism industry.
Key Facts
- Company
- CONTACT.WORK – digital communications systems integrator
- Category
- Industry Solution
- Description
- IT tools for communicating with clients in tourism - robots, voice or text correspondence in instant messengers and social networks.
- Address
- 5 Dostyq St., Astana 020000, Kazakhstan
- Website
- contact.work
- sale@contact.work
- Telegram
- @contactworkteam