Company
CONTACT.WORK by the numbers
Over 18 years, we have delivered more than 500 projects in multiple countries. Today, more than 4,000 of our customers' employees work in the platform every day, handling 2.75 million calls and over a million messages daily.
Key facts
CONTACT.WORK at a glance
As of October 2026.
- Founded
- 2008
- Projects
- 500+
- Team
- 30+ specialists
- Support
- Depends on your support plan; 24/7 available
- Calls per day
- 2,750,000
- Messages per day
- 1,000,000+
- Users
- 4,000+
- Integrations built
- 500+
- Deployment
- Cloud, on-premises, or hybrid
Q&A
Frequently asked questions
When was CONTACT.WORK founded?
In 2008. We have been in business for 18 years.
How many projects have you delivered?
More than 500 projects in countries around the world, plus more than 500 integrations.
Who is your typical customer?
Our customers range widely, but they share one trait: they talk to their customers a lot. They make and take calls, exchange messages in messaging apps, and reply to comments on social media.
How big is your team?
Over 30 people on staff: developers, implementation engineers, and support engineers. Support hours follow your plan; higher plans extend coverage to weekends or around the clock.
Which companies have you worked with?
Our customers include Coral Travel, Utair, Beeline, CITY21, Capital Group, and Renaissance Life.
How has the company evolved?
We started in 2008 implementing Asterisk and vTiger CRM. In 2012, we released our first auto dialer, in 2015 our own Asterisk connector, in 2023 a new omnichannel platform, and in 2026 we added AI agents.
Glossary
Terms on this page
- CRM – customer relationship management
- Where a company keeps its customers, deals, and full communication history. Learn more →
- Connector
- A prebuilt module that links the platform with telephony, a CRM, or another system. Learn more →
- Omnichannel customer service
- All channels in one agent workspace, with the customer's full history alongside. Learn more →
- Cloud deployment (cloud)
- The platform runs on the vendor's servers, and agents connect over the internet. Learn more →
- On-premises deployment
- The system runs on the company's own servers, not in the vendor's cloud. Learn more →
- Hybrid deployment
- Part of the system runs on the company's servers, part in the vendor's cloud. Learn more →
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