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Resources

Free contact center calculators

Work out the numbers that matter most for a contact center: how many servers and agents you need, how to cover your shifts, how much money missed calls cost you, and how much an AI agent will save. The calculators run right in your browser and show the formula.

Server calculatorHow many servers you need to run the platform on-premises: each server's role, cores, memory, disks, and storage for call recordings.Learn more →Erlang calculatorHow many agents to keep on the line to answer on time. Two modes: every caller waits, or some hang up.Learn more →Shift calculatorHow many shifts you need per day, how many people to put on each, and what headcount to keep. You can bring the agent count over from the Erlang calculator.Learn more →Cost of missed callsHow much revenue you lose each year on unanswered calls, including repeat purchases, and how much callback can win back.Learn more →AI agent savingsHow many inquiries an AI agent fully resolves, how many agent FTEs it frees up, and what you save per year net of AI costs.Learn more →AI readinessTen questions about your data, channels, and team. Your answers show whether your contact center is ready for AI agents and what to fix before launch.Learn more →

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Blog

From the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →