Deployment options

CONTACT.WORK in the cloud

In the cloud, the platform is hosted by us in the US and the UK, so you need no hardware of your own. Agents work in a browser and take calls through a softphone and headset, in the office or remotely. Servers and updates are on us, and you can go live the day after signing. You pay for a support plan plus hosting, which is $40 a month for up to 10 agents.

Get a quote Pricing

CONTACT.WORKHostingdemo data

Cloud · 25 agents

Servers2 × 8 cores, 12 GB$140

Recordingsup to 50 GBon

Standbyoptionalsame as primary

Data centerNew Yorkrunning

CONTACT.WORKWorkstationdemo data

Agent · from home

Loginbrowserdone

Headsetaudio checkOK

Softphone“Sales” queueready

Channel≈100 kbpsenough

CONTACT.WORKLaunchdemo data

Launch · one day

Queues and IVRconfigureddone

NumbersSIP trunkconnected

Agentsuser accountscreated

First callanswered10:05

1 dayto go liveafter you sign up

$40hosting per monthfor a team of up to 10

50 GBof recordings includedabout 550 hours

US & UKserver locationsdata centers for US customers

Operations

What we take care of

ServersWe size the servers for your team, launch them, and monitor how they run.

UpdatesWe install new platform versions ourselves. Your IT team has nothing to do.

Recording storageCustomer calls and chats are kept on CONTACT.WORK hardware in America and Britain.

BackupAdd a standby server so calls aren't lost if the main one fails.

EncryptionData between the platform, phone carriers, and AI models is encrypted in transit.

Engineer accessEngineers look at your data only after you file a request, and each access is written to the audit log.

Data deletionWhen the contract ends, or whenever you ask, we delete your data from our servers.

Business systemsYour CRM and other business systems connect to the cloud via API.

Use cases

When companies choose the cloud

Companies choose the cloud when they need to start fast and don't want to run their own servers.

A new line without buying hardware

You need a new contact center or one more line, and you don't want to wait for hardware purchases. The cloud is ready in a day: we set up call routing, the IVR, web chat, and messaging channels, port or connect your numbers, and give agents their logins. While volume grows, you pay hosting only for the servers you actually use. Once you know how many calls come in, you can stay with us or move the platform to your own servers.

Ready in a day
Pay only for servers you use
Move later if you want

CONTACT.WORKNew linedemo data

New "Service" line

Serverspurchasingnot needed

Queues2 groupsconfigured

Agents8 seatsrunning

Hosting1 server$70

Example 1 of 4

A contact center without in-house admins

You have no server or telephony admins, and hiring them only for the contact center isn't worth it. The cloud removes the need: our team handles servers, monitoring, and updates. Changes to queues, the IVR, and reports are made by our engineers and deducted from your support plan hours, so a manager files a request instead of hunting for a contractor. Your own admins only take care of agent accounts and permissions.

Servers are on us
Changes on request
Logins and permissions stay with you

CONTACT.WORKSupport requestsdemo data

Manager requests · October

New queue"Returns"done

IVR"Delivery" optiondone

Reportfor sales teamin progress

Hours usedfrom plan1.5 of 2

Example 2 of 4

More agents for the season

Headcount can multiply during the season and then shrink again. A new cloud seat is just a login and a headset: an agent can take calls within minutes. If you outgrow your servers, we add one. After the season we turn off the extra server, and your hosting bill goes back down. Temporary agents train on the same scripts, and supervisors see their workload on the shared monitoring screen.

New seat in minutes
Add a server for peak load
Smaller bill after the season

CONTACT.WORKPeak seasondemo data

Season · Jun-Aug

Agents25 → 55+30 seats

Servers2 → 3added

New seatuser accountin minutes

September2 serverslower bill

Example 3 of 4

Agents outside the office

Agents work from home or in other cities. A browser with the built-in softphone is all they need for calls – usually no separate app or VPN. A call uses about 100 kbps in each direction, so a home connection is enough. Supervisors see every agent's status and calls on one screen. To onboard a new agent, just send a login: they open the platform and run the built-in audio check.

Calls from the browser
Home internet is enough
One monitoring screen

CONTACT.WORKRemote teamdemo data

Monitoring · remote

AnnaChicagoduring call

MikeDenveravailable

Emilyhome, New Yorkduring call

PeterDenverbreak

Example 4 of 4

Use cases often overlap – for example, a remote team that grows for the season.

Billing

What you pay for

Hosting

Server rental

The price depends on the number of servers, and that depends on the number of agents. A team of up to 10 needs one server at $40, two cover up to 30, three up to 60, and four up to 200. For larger teams, we size the configuration separately. Each cloud server has 8 cores, 12 GB of RAM, and 150 GB of NVMe storage.

Priced per server
8 cores per server
NVMe storage

CONTACT.WORKServersdemo data

Hosting by agent count

up to 101 server$70

up to 302 servers$140

up to 603 servers$140

up to 2004 servers$190-$260

Recordings

Call recording storage

Hosting includes 50 GB for recordings – enough for about 550 hours of calls. When you have more, we move recordings to storage billed per terabyte: the first terabyte costs $20 a month, and each additional one $15.

50 GB included
$20 for the first TB
$15 per additional TB

CONTACT.WORKRecording storagedemo data

Call recordings

Now38 GB of 50on

Hours≈420stored

Storage1 TB$30

Next TBas you grow$22

Support

Support plan

The platform is free. The entry-level support plan costs $180 a month and includes hours of our engineers' time for setup and advice. Pay for 12 months upfront and one month is free. You pay your phone carrier for call minutes. AI services are billed separately if you turn them on.

Start plan – $180
Engineer hours included
Minutes billed by your carrier

CONTACT.WORKMonthly billdemo data

Monthly bill · 25 agents

Platformall modules$0

Hosting2 servers$140

Support"Start" plan$125

Minutesto your carrierseparately

No hardware of your ownNothing to buy, set up, or maintain.

Live in a dayYou can take your first customer calls the day after you sign up.

Work from anywhereEach agent just needs a browser, a headset, and internet access.

Pay for the team you haveHosting costs grow only with the number of servers. No license fees.

Launch

How we launch your cloud

01RequestWe confirm the number of agents, departments, and channels, then pick a support plan and the number of servers for hosting.
02SetupWe create departments, roles, and agent logins, and build the IVR, queues, and call flows for each line.
03NumbersWe connect your existing numbers to the platform over SIP and add messaging channels and web chat. Your numbers stay the same.
04CRMAn API integration with your CRM puts each conversation into the customer's history.
05TrainingWe train agents on calls and chats, and supervisors on monitoring and reports. We check the headsets.
06Go-liveWe open the lines and review reports for the first seven days to fine-tune queues and schedules.

Comparison

Cloud vs. an on-site phone system

	CONTACT.WORK cloud	On-site phone system
Hardware	None needed	Server and desk phones in the office
Remote work	A laptop is enough	Requires VPN or call forwarding
New seat	A new login in minutes	A phone plus setup
Updates	We install them	Handled by your IT team
Recordings and reports	All in the platform	Separate software
Office outage	Agents keep working from home	Calls go unanswered

Requirements

What you'll need

Workstation: PC or laptop with a headset
Internet: 0.1 Mbps per call
Browsers: Chrome, Firefox, and other modern browsers
Phone service: A SIP trunk from any carrier
Hosting: First server – $40
Support: From $180 a month

Before you start

What to decide up front

How many agents per shift?More agents per shift means more servers and a higher hosting bill.

Which numbers are moving?All of your company's numbers or just some – for example, one department's lines.

How long do you keep recordings?Six months, a year, or longer: the retention period determines whether the included 50 GB is enough.

Who works from home?Which agents need remote access, and how fast their home internet is.

Do you need a standby server?Compare the cost of an hour of downtime with the cost of a standby server – it's the same as the main one.

Do you want AI?Voice and text AI agents and call analysis are billed per minute or per conversation.

Q&A

Frequently asked questions

Where are the cloud servers located?

On our servers in America and Britain. Traffic is encrypted, and engineers touch your data only when you ask them to.

Data security →

How much does the cloud cost?

There are three parts. Hosting: the first server costs $40, and the bill grows with each server you add. A support plan, starting with the Start plan at $180. And call minutes, which you pay to your phone carrier. The platform itself is free.

Pricing →Server calculator →

What does hosting include?

Server rental and maintenance, platform updates, and 50 GB of storage for recordings.

What does every support plan include?

Server monitoring, backups of your data, and new platform releases. This work doesn't use your plan hours – all of them go to your requests.

Pricing →

How fast does support respond?

Response time depends on your plan: 2 hours on Start, 1 hour on Standard, 30 minutes on Pro and Maxi, within weekday business hours in your time zone.

What if 50 GB isn't enough?

We add separate storage. One terabyte holds about 11,000 hours of calls. Per-terabyte prices are listed above.

Pricing →

How quickly can we add a new agent?

In a few minutes: an admin creates a login, the agent opens a browser tab, plugs in a headset, and starts taking calls.

Can we protect against a server failure?

Add a standby server. It costs the same as the main one and takes over if the main server fails.

Do remote agents need a VPN?

Usually not. The softphone is a browser tab built on WebRTC, and audio encryption is always on.

Browser softphone →

Can agents call from a phone or tablet?

They can: the softphone also works in a smartphone or tablet browser.

Will we have to change our numbers?

No. Your numbers stay with your current carrier, and calls reach the cloud over SIP.

Who can see our data?

Your employees, within their roles. We access it only when you ask, and every access shows up in the audit log.

What happens to our data when the contract ends?

We delete it from the cloud servers – earlier if you ask.

Can we use AI agents in the cloud?

If you want to. Voice AI agents are billed per minute and text agents per conversation. At low volumes, a minute costs $0.06 and a conversation $0.05, and the rate drops as volume grows.

Voice AI consultant →

Can we move to our own servers later?

You can. We move your call flows, integrations, and settings, and switch your numbers over when it suits you.

On your servers →

Show all questions (15)

Glossary

Terms on this page

Cloud deployment (cloud): The platform runs on the vendor's servers, and agents connect over the internet. Learn more →
Hosting: You rent a server from a provider instead of buying one. Learn more →
Softphone: A phone app that runs on a computer or in a browser. Learn more →
Encryption: Encrypted data can't be read without the key. Learn more →
CRM – customer relationship management: Where a company keeps its customers, deals, and full communication history. Learn more →
On-premises deployment: The system runs on the company's own servers, not in the vendor's cloud. Learn more →
IVR (interactive voice response): A phone menu: the caller hears a greeting and picks the right department. Learn more →
Supervisor: Leads a team of agents: watches the queue and quality, helps and coaches. Learn more →
VPN: An encrypted tunnel from the internet into an internal network. Learn more →
SIP (Session Initiation Protocol): The protocol that sets up calls in IP telephony. Learn more →
Backup: Data is regularly copied to a separate place so it can be restored if something goes wrong. Learn more →
API (application programming interface): The way programs exchange data with each other without a person in the loop. Learn more →
Data center: A building with servers, backup power, cooling, and network links. Learn more →
Call routing: Rules the system uses to decide who gets a call. Learn more →
Call recording: Calls are saved so they can be replayed and disputes settled. Learn more →
Model fine-tuning: An existing model is trained further on company materials so it speaks the company's language. Learn more →
SIP trunk: A phone line from the carrier over the internet instead of a wire. Learn more →
WebRTC: Calls right from the browser, with nothing to install. Learn more →

Blog

From the blog

All articles →

Launch and deployment · 6 min read Cloud or your own servers for a contact center: how to choose Cloud, on-premises, or hybrid for your contact center: time to launch, what drives costs, where data is stored, and how many servers you need. Read the article → Telephony · 7 min read Remote agents: a contact center in the browser How to move agents to remote work: browser-based calling with nothing to install, headsets and internet, the cost of poor call quality, and a pilot group. Read the article → Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article →

Updated: November 11, 2026