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Language: English
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Company

Company

Our team of 30+ specialists builds, implements, and supports the CONTACT.WORK platform. That means one team owns the whole project: it launches the system, customizes it to your rules, and helps after go-live. There are no license fees. The team has delivered more than 500 projects. Below are our services and ways to reach us.

Get a quotePricing

Resources

5
BlogPractical examples: how many people you need on the line, where inquiries get lost, and when automation pays for itself.Learn more →CalculatorsWork out headcount, hardware, the cost of missed calls, and AI agent payback online in a couple of minutes.Learn more →ComparisonsGuidance on choosing between deployment, automation, and staffing options, each with its pros and cons.Learn more →LibraryProposal, product deck, installation guide, and quick guides for every role in the system.Learn more →GlossaryShort explanations of industry terms – with formulas and examples from real contact center work.Learn more →

Services

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Open sourceWe build your contact center on Asterisk, PostgreSQL, and other open-source software – no licenses required.Learn more →ImplementationWe handle the launch: map your workflows, set up lines and channels, and connect your business systems.Learn more →DevelopmentWhen the standard features aren't enough, we build what's missing: integrations with your software, modules, reports, and AI workflows.Learn more →SupportAfter launch, we answer questions and make changes to the system. Higher support plans include 24/7 coverage.Learn more →TrainingWe train everyone who works in the system, from agents to administrators, so your team gets up to speed faster.Learn more →

Contacts

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Contact usPhone, email, and office address. You can also book a demo and request a proposal there.Learn more →About usWhat we do and how we work: our own software development, our own implementation team, turnkey projects.Learn more →Facts and figuresHow many projects we've delivered in 18 years, how many people work on the platform every day, and how many calls it handles.Learn more →
18 yearsbuilding contact centersIn business since 2008
500+projectsIn many countries
30+specialistsDevelopment, implementation, support
2.75Mcalls a dayHandled by our platform

Q&A

Frequently asked questions

Who implements the platform – you or partners?

We do it ourselves, with no partners. We set up the platform, connect it to your systems, and answer your questions after launch. If something doesn't work, one company sorts it out instead of several vendors pointing at each other.

What services do you offer?

The full range of services for building a contact center: we take it from scratch to the first call, customize the system and connect your software, support it after launch, and train your staff.

How do you charge for services?

The licenses and the platform itself are free. You pay for our work in hours from your support plan, plus hosting if you choose the cloud.

How can the resources on the site help?

The calculators help you estimate headcount, hardware, and the money lost on unanswered calls. The comparisons help you choose an option, and the library has the proposal, product deck, and user guides.

How do I contact you?

Call or email us – phone numbers and addresses are on the contact page.

Can I see the platform before signing a contract?

You can see it in a demo. We'll go over your goals and show you a demo contact center where all customers and calls are fictional.

Do you work with companies in other cities and countries?

We do. Implementation, training, and support are done remotely, so your location doesn't matter. We host the cloud platform in our own data center, and on your servers we work through a remote connection your IT team sets up.

Where can I see pricing?

Contact us for pricing. We prepare an exact quote for your project in a proposal.

Let's talk about your contact center

Get in touch or book a demo – we'll look at your goals and propose a solution.

Get a quote

Blog

Fresh from the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →