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Platform
CallsQueues and routingIVR (phone menu)Smart transferAuto dialerBrowser-based softphoneClick-to-call
Messaging and customer dataUnified inboxForm builderCustomer portalCustomer success platform
ManagementHistorical reportingReal-time monitoringShift scheduling
Deployment and securityIn our cloudOn your serversHybrid deploymentData security
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IndustriesRetailReal estateBanking and insuranceTravelHealthcareEducation
Customer serviceFAQ self-serviceOrder status without an agentAfter-hours coveragePeak days without overloadConversation quality assurance
SalesLead qualificationAppointment bookingRepeat salesLoyalty program
Outbound communicationPayment and overdue remindersNotifications and confirmationsPost-interaction survey
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AI agents
For customersVoice AI consultantAI consultant in chat
For employeesAI assistant for calls and salesAssistant for work questionsNew hire onboarding
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ServicesAI agent trainingMachine learning
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Integrations
CRM systemsSalesforceHubSpotDynamics CRMSAP CXZoho CRMPipedrive
ERP systemsSAPNetSuiteBusiness CentralSageOdoo
Help desk and team chatZendeskFreshdeskServiceNowSlackMattermost
Messaging and socialWhatsAppViberInstagramFacebookSMSLive chat
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Language: English
Demo

Contact center software

Customer calls, chats, and email in one system

Every customer conversation – a call, a message, or an email – lands in a single timeline, so your team answers with the full history in front of them. There are no license fees: you pay for support, plus hosting if the system runs in our cloud. We tailor the system to the way you work, and you can run it in our cloud or on your own servers. We've been building contact centers for 18 years.

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Trusted by

Coral TravelUtairBeelineCITY21Capital GroupRenaissance Life
Shared inbox
Customer history
AI assistant
2.75Mcalls per day
1M+messages per day
4,000+platform users
500+integrations delivered

Why CONTACT.WORK

What you get with CONTACT.WORK

Add people without paying more for softwareThere are no license fees, so a growing team doesn't grow your bill. You pay for a support plan, plus hosting if the system runs with us.→The system works the way you doWe set up roles, routing, the customer record, and reports around your processes. New features for your needs are built as modules.→The whole customer history in front of youCalls, chats, and email come together in a single timeline. Agents don't have to ask customers to repeat themselves, and managers see every channel at once.→

Platform

What your contact center can do

Every call goes to the right person

Call queues and routing send each call to someone who knows the topic. The IVR answers common questions, and when everyone is busy, customers don't have to wait on hold – an agent calls back as soon as they're free. The auto dialer and browser-based calling live in the same system.

  • Call queues and routing
  • IVR (phone menu)
  • Auto dialer
Learn more →

AI agents

Let AI take on part of the work

The AI consultant answers your customers and partners, and the AI assistant works for your employees. They are two separate agents, each with its own settings and its own access to the knowledge base.

AI consultantfor customers and partners

Voice consultantTakes calls and resolves routine questions without human help, so agents can focus on complex ones.→Chat consultantAnswers 24/7 in messaging apps, on social media, and on your website, and guides customers all the way to a booking or an order.→

AI assistantfor your employees

In-call assistantSuggests what to say to the customer and the next step, then writes a summary after the call – fewer mistakes.→Employee assistantAnswers employee questions about shifts and schedules, so managers get interrupted less.→

Solutions

A contact center for your industry

Plus solutions by use case, by role, and by company size.

TravelRespond to traveler requests faster, even at night and on weekends.→Banking and insuranceData stays inside your infrastructure, and debt collection calls follow your compliance rules.→HealthcarePatients book appointments without waiting for an agent, and reminders cut no-shows.→RetailShoppers check their own order status, and deliveries are confirmed ahead of time.→Real estateLeads from ads don't get lost, and buyers are booked for a showing right away.→EducationCall webinar sign-ups while their interest in the course is still fresh.→AirlinesTell passengers about a flight delay before they start calling.→TelecomAutomated messages handle outages and balance questions, and agents take the complex ones.→

Integrations

Connects to your CRM, messaging apps, and phone system

Salesforce Dynamics 365 SAP CX SuiteCRM WhatsApp Telegram Facebook Instagram SMS Asterisk API MCP

All integrations →

Deployment

Your data where you need it

You decide where the system runs and where call recordings and your customer database are stored.

Our cloudNo servers or admins of your own: we take care of servers, updates, and monitoring.→Your serversEverything stays on your own servers, and you get the full platform with no features cut.→Hybrid deploymentSplit it however works for you: for example, the system in the cloud and call recordings on your side.→

Services

Services for your contact center

Implementation, development, training, and support come from one team, and each stage is handled by people who already know your project.

Open sourceSolutions built on open-source software – Asterisk, FreeSWITCH, PostgreSQL – with no licenses to buy.→ImplementationWe set up the system around the way you work and train your team.→DevelopmentModules and custom features for your needs, with the work estimated in hours.→SupportWe change settings, monitor your PBX and servers, and keep the platform up to date.→TrainingWe train agents, supervisors, and admins before launch, and new hires after that.→

Testimonials

What our customers say

We rely on the telephony, services, and web tools that CONTACT.WORK built for us to talk to our customers every day.
Coral TravelChengiskhan Ali, CIO, tour operator
Thanks to the company's integration capabilities, we built passenger calling and real-time flight change notifications right into our own systems.
UtairAlexander Dormenko, CIO, airline
Together we built an automated call center: more calls now connect successfully, and agents spend far less time idle.
BeelineSergey Tolstograev, Director, telecom carrier

Pricing

The platform is free – you pay for support

You pay for a support plan (from $180 a month), hosting if the system runs with us, and add-on services such as speech recognition.

See all plans

Q&A

Frequently asked questions

Can we run the platform on our own servers?

We deploy the entire platform on your own infrastructure. If you prefer, run it in the CONTACT.WORK cloud or as a hybrid deployment, with part of the system on your side and part on ours.

Which channels do you support?

Phone calls, SMS, email, web chat, WhatsApp, Facebook Messenger, Facebook comments and Lead Ads, Instagram, and Telegram, plus replies to Google reviews and inquiries from listing sites such as Zillow, Realtor.com, Cars.com, and Autotrader.

Will it work with our CRM?

We connect Salesforce, Microsoft Dynamics 365, SAP Sales Cloud and Service Cloud, HubSpot, Zoho CRM, and other CRMs, as well as ERPs such as SAP and NetSuite. Anything else we connect through its API.

How much does it cost?

The platform itself is free. Your cost is the support plan, plus hosting if you choose our cloud. Some services are billed separately, such as speech recognition for AI agents.

How long does implementation take?

The system can be up in our cloud within a day, but that's only the starting point. Implementation means tailoring every key element to the way you work, so the timeline depends on your project.

Can the system handle a large contact center?

For contact centers with more than 200 agents, we size the servers to the load of your specific project.

Do we need to install software on employees' computers?

No. All you need is a browser on a computer or phone.

How do you protect access and data?

Every role has two-factor authentication and an audit log. The platform also keeps detailed logs of all its processes, which are used to investigate security issues.

What happens to our recordings and customer history if we leave?

They stay yours: you take your call recordings and customer history with you.

Is there a free trial?

No. Instead, we run a demo and show you the system using examples from your own business.

See how the system solves your challenges

An expert will walk you through a demo and answer your questions about channels, integrations, and cost.

Get a quote

Blog

Fresh from the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →