Contact center solution for airlines

The automated agent calls passengers automatically, without agents, over many lines at once. The number of simultaneous calls is limited by your carrier's lines and server capacity – we calculate that speed before launch. Notification calls go to passengers who have agreed to be contacted about their trip.

All of them where your booking system's API supports refunds: the AI consultant states the amount, waits for the passenger to confirm, and processes it. Agents get only large amounts and cases without that API operation – with the details already collected.

The knowledge base stores baggage rules for each fare, so the AI consultant first finds out the passenger's fare. If the answer isn't in the knowledge base, the question and the conversation go to an agent.

Both: the AI consultant explains the procedure using the rules in your knowledge base and collects the claim, and an airline employee decides on the payout. The claim reaches them already filled in, so nobody has to question the passenger again.

When a passenger's flight is canceled or delayed, or their bag is being traced, the platform uses schedule and baggage tracing data to put their call straight into an agent queue.

You need fewer of them. An international passenger asks in their own language – the AI consultant understands and replies the same way, by voice or in writing. Only complex cases reach an agent, with the full conversation in front of them.

Not necessarily. The AI consultant collects the details – an unaccompanied minor, a wheelchair, firearms, large sports equipment – and passes a complete request to the team that handles it.

A suggestion on the agent's screen shows what to offer this passenger: paid baggage, a better seat, an upgrade. The AI consultant books these services itself, through the booking system, once the passenger agrees.

Connect your baggage tracing system through an API. The passenger enters the claim number and the IVR reports the bag's status; when something changes, the platform messages the passenger, so there's no reason to call again.

The morning after the flight, the passenger gets a short survey – an automated call or a message. Answers go into a report that shows which flights passengers were unhappy with and why.

Nobody listens to them by hand. With agent and passenger on separate tracks (dual-channel recording), speech analytics flags rudeness and raised voices and groups calls by complaint reason – baggage, meals, delays. A specific recording is found by the passenger's phone number or the time. Where state law requires it, callers hear a recording notice first.

No. Your apps use the API to call passengers, transfer calls, and start and stop outbound campaigns, and they get the results back. Your team keeps the software they're used to.

No: during implementation, we connect the platform to booking and schedules through an API. The ticket and flight status open in the customer record while the passenger is talking, and the call outcome goes back to your system.

With an on-premises deployment, it stays on the airline's servers. In the cloud, it's stored in our data centers in the US and the UK, and the system's features are the same either way.

Nothing beyond your plan: there are no per-seat fees – you pay only for technical support. A temporary employee's account takes minutes to set up and is turned off in the fall.

We don't sell the platform: the most affordable support plan costs $180, plus hosting in the cloud. A minute of conversation with the voice AI consultant costs $0.06, and a text AI consultant conversation costs $0.05.

Pricing and plans →