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Glossary

Voicemail

Voicemail is a carrier or phone feature: if the person does not answer, the caller hears a greeting and can leave a message. During an outbound campaign, this kind of answer is easy to mistake for a person, and the dialer wastes time.

Why it mattersThe auto dialer does not waste time waiting.

Also called: Answering machine, Voice mailbox

In CONTACT.WORK

How it works in CONTACT.WORK

The answering machine detection module recognizes from the first moments of the answer that a machine, not a person, picked up. The dialer ends that call and sends the person a message instead. In the US, run automated outbound calls and texts only with the contact's consent.

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Where to use it

Answering machine detection How a machine answer is recognized Learn more Auto dialer Work through a call list Learn more

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Related terms

Answering machine detection (AMD)Power dialer (progressive dialer)Predictive dialer

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