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Language: English
Demo

Any size: from two agents to hundreds

Contact center software for micro businesses

With CONTACT.WORK, a small company stops losing orders to unanswered calls – without hiring anyone new. Missed callers get a callback, employees see calls and messages side by side, and when the office is closed, an AI answers customers in chat. You can be connected in a day, with no servers or IT admin of your own. When your team grows past ten people, we add a second server and work carries on as before.

Get a quotePricing
Up to 10people on one serverMore – a second server
$40server hosting per monthOne server
1 dayto connectNothing to install
$0license feesYou pay for support

Challenges

Why small companies lose customers

Busy in a meetingThe owner is in a client meeting, and the caller finds another company in the meantime.
Messages everywhereOne comes in through a messaging app, another by email, a third to someone's personal phone – something is bound to get lost.
Nobody there in the eveningSomeone called at 8 PM or on Sunday, nobody picked up, and they went to a competitor.
It's all in one person's headOnly the person who answered knows who called and what was promised.
Systems built for someone biggerLarge contact center software is designed for dozens of seats and priced to match.
No IT adminThere's nobody to monitor and update the system.

Solution

What changes for a small company

Missed calls

A dropped call doesn't disappear

An unanswered call is flagged for a callback: the customer gets a call as soon as any employee is free. The number, the time, and past conversations with that person are right on screen.

  • Callback queue
  • Call time
  • Past conversations

One window

Phone and messaging apps in one view

A call, an email, and a WhatsApp message show up on one browser page – on a computer or a smartphone.

  • Shared screen
  • Nothing to install
  • Works on smartphones

AI

Inquiries come in overnight too

In chat, the AI handles common questions and records inquiries, and in the morning an employee sees who got in touch and why. You pay only for conversations the AI actually handled.

  • Night shift
  • Inquiries ready by morning
  • Pay for actual usage

History

A colleague is on vacation, and the customer still gets a real answer

The customer record keeps call recordings and messages, so any colleague can pick up the conversation. If you use a CRM, calls and outcomes go there as well.

  • Customer record
  • Call recordings
  • CRM

Billing

Pay for the server and support – no licenses

Server hosting costs $40 a month, our engineers' time is billed under your support plan, and calls are charged at your carrier's rates. Our engineers update the phone menu and queues whenever you ask.

  • No licenses
  • Server hosting
  • Support

Examples

An ordinary week at a small company

A meeting, a Saturday, a chat, and a new hire.

A call during a client meeting

A customer calls during a meeting, and nobody is free to answer. The number stays on the list, and once the meeting is over, the owner calls back, already knowing exactly when the customer called.

  • Flagged for callback
  • Call time
  • Callback after the meeting
Example 1 of 4

You decide who gets calls and when the AI steps in.

Capabilities

Where a contact center helps a small company

Calls, customers, and oversight.

Inbound calls

  • After-hours modeDuring the day, calls go to employees; after closing, callers hear your hours and get a callback or a chat reply.
  • Greeting and menu"Press 1 for orders, 2 for delivery": callers reach the right person right away.
  • Forward to mobileAn employee stepped away from the computer or is on the road – the call reaches them on their own phone.
  • Out-of-area and toll-free numbersGet them from your carrier, so customers across the country can call you like a local business.
  • VoicemailCallers leave a message or hear how long they'll wait for an answer.
  • Transfer to a colleagueDon't know the answer? Pass the customer to someone who does, with a quick note on the issue.
  • Returning customerThe phone is still ringing, and the employee already sees the customer's name and the outcome of the last conversation.
  • Unwanted numbersPushy sales reps and spammers go on a block list, so their calls don't waste your time.

Customers and records

  • Canned responsesPrices, delivery, hours – a common answer goes out in one click, without retyping.
  • Photos and documentsCustomers send a product photo or billing details right in the chat, and they stay in the history.
  • Calling your customersAn employee works through a list: confirms an appointment, shares new prices – the number is dialed automatically.
  • Bitrix24Conversations with the customer and their outcome are attached to the deal automatically – nothing to copy by hand.
  • Kommo (amoCRM) and OdooContacts and purchases are pulled from the system you already use.

Oversight

  • Resolving disputesA customer insists they were promised something else – the recording makes it easy to check what was said.
  • Coaching new hiresA manager joins a new hire's call and guides them with whisper coaching – the customer hears only the employee.
  • Simple reportsNumber of calls, missed calls, each person's talk time – you can see right away whether you're losing customers.
  • Post-chat ratingThe customer leaves a rating in the chat, and the manager hears about a bad one immediately.

Modules

What small companies add

Missed call callbacksA missed number stays on the list until someone calls the customer back, and you can see who did. Customers get an answer even if nobody could pick up when they called.→OmnichannelCalls, email, website chat, and messaging apps come together, with each customer's full history in view. Employees don't have to jump between apps to reply.→AI consultant for chatOn evenings and holidays, it chats with customers in your website widget and messaging apps, takes inquiries, and leaves them for your team in the morning. You pay only for conversations it handles.→Click-to-callA button on your web page connects visitors to you through the browser: no number to dial, and you see which page they're calling from. Every call like this is recorded in full.→Browser-based callingMake and take calls from a laptop or phone in a regular browser – no desk phones to buy and no software to install. All you need is a headset and a stable internet connection.→CloudWe look after the server ourselves: we update the system and keep data backups, so you don't need a system administrator. It runs in our data centers in the US and the UK.→
No lost ordersA caller who couldn't get through goes straight onto the callback list, and an employee calls back as soon as they're free. No inquiry is left hanging.
Organized messagingCalls, WhatsApp, and email sit side by side, so two employees can see who has already replied to whom. No customer gets two replies or gets forgotten.
After-hours coverageWhen the office is closed, and on weekends, the AI handles chats: it quotes prices, gives the address, and takes orders. In the morning, your team only handles the tricky cases.
We handle the serverServers, updates, and backups are our job, so you don't need an IT admin. Your team just opens a browser and answers customers.

Launch

How we launch

  1. 01ConversationWe find where your company loses inquiries: missed calls, forgotten requests, unanswered messages. That decides which channels to turn on first.
  2. 02CloudWe turn on your server on day one, and your team starts working. We take care of server maintenance and updates, so there's no need to hire an admin.
  3. 03ChannelsWe connect chats and email so nothing gets lost. One person's messages from different channels are merged, so they never get two replies.
  4. 04AIWe load your prices and answers into the AI's reference material. After each change, the AI needs time to retrain: the more changes, the longer it takes.
  5. 05Go-liveNo equipment to buy – a browser is enough. Employees work from a computer or phone, with no separate app to install.

Preparation

What to decide up front

Which numbers will you keep?We port your existing numbers so customers call you as before; if you need an extra number, we'll connect that too.
Where do customers message you?List the messaging apps, social networks, and email where messages come in now – we'll connect everything you use.
Who answers the phone?Decide who gets a call first, who gets it if they're busy, and who calls back missed callers; we'll set up the routing.
When should the AI answer?Only when nobody is in the office, or always first – and which questions it hands straight to people.
Do you keep customers in a CRM?Tell us which one, and calls and messages will flow into it; if you don't have a CRM, the platform's own customer records are enough.

Q&A

Frequently asked questions

Does this work if one person answers the phone?

It does. You can start with one person and add people as needed – no need to switch systems.

Do we have to buy phones?

No. A headset and any computer or phone are enough.

What if an employee is out visiting a customer?

We forward the call to their mobile, so they can answer on the road.

Will we keep our current numbers?

You will, and customers don't need to change anything. Number porting is handled by your carrier and usually takes more than a day – connecting in a day refers to the system itself.

What will the monthly bill look like?

Server hosting is $40, support is billed under your plan, and the AI by actual usage; there are no license fees.

Pricing →

What happens when we grow?

Add new employees whenever you like, and when you have departments, we'll give each one its own queue. No retraining needed.

If the office loses internet, can customers still get through?

They can: calls automatically go to employees' mobile phones.

If we decide to leave, what do we keep?

Call recordings and the full customer history are yours, and we'll hand them over in full.

How can we try it first?

Take a look at the demo: fill out the form, enter the code we email you, and try working as an agent – the customers there are fictional. On a call, we'll show you how it would work for your business.

Glossary

Terms on this page

Callback
The customer doesn't wait on hold but asks for a callback – and gets one when an agent is free. Learn more →
Hosting
You rent a server from a provider instead of buying one. Learn more →
CRM – customer relationship management
Where a company keeps its customers, deals, and full communication history. Learn more →
Customer record
The screen of customer data an agent sees during a conversation. Learn more →
Call recording
Calls are saved so they can be replayed and disputes settled. Learn more →
Backup
Data is regularly copied to a separate place so it can be restored if something goes wrong. Learn more →
Cloud deployment (cloud)
The platform runs on the vendor's servers, and agents connect over the internet. Learn more →
IVR (interactive voice response)
A phone menu: the caller hears a greeting and picks the right department. Learn more →
Voicemail
A recorded message when the person does not pick up. Learn more →
Whisper coaching
Supervisor coaching that only the agent can hear. Learn more →
Automatic callback
The system calls back everyone who couldn't get through. Learn more →
Omnichannel customer service
All channels in one agent workspace, with the customer's full history alongside. Learn more →
Data center
A building with servers, backup power, cooling, and network links. Learn more →

More

More for small companies

After-hours answering At night and on weekends, voice AI agents, chatbots, and the IVR answer. If an issue isn't resolved right away, your team calls the customer back in the morning. Learn more Missed call callback An abandoned or overnight call becomes an inquiry. As soon as the right employee is free, the system dials the customer automatically. Learn more For sales teams Website leads and missed calls reach the salesperson right away, and the outcome of each conversation goes to the CRM. The owner sees which salespeople bring in revenue. Learn more WhatsApp Customers message your company on WhatsApp, and reminders and order updates go out there too. The whole conversation is saved to the customer's history in your CRM. Learn more

Blog

Fresh from the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →

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