AI agents for contact centers

The AI consultant talks to the people who buy from you or work with you as partners: it calls them, picks up the phone, and replies in chats and email. The AI assistant works only with your employees. It shows agents suggested replies on screen and explains work schedules and time off in a messaging app.

No – these are two separate AI agents. They work with different people and are configured differently: each has its own bot, its own knowledge base access, and its own permissions. The consultant sees what a customer is allowed to know; the assistant sees what an employee in that role is entitled to.

One or two of your most frequent questions – for example, where is my order or how do I book an appointment. They come up most often, so the savings show right away.

Compare three things: how many inquiries the agent resolves without people, what its conversation costs compared with a minute of an employee's time, and how many customers you used to lose at night and when the line was overloaded.

The AI agent uses the same knowledge base as your employees. It also has access to your CRM, accounting, and scheduling: through AI connectors it sees orders, open time slots, and invoices, and it handles simple actions, such as booking an appointment, without an agent.

It does not make things up. It hands the conversation to an employee with a short summary, and the missing answer goes to whoever maintains the knowledge base.

Different ones: cloud and local, commercial and free. We compare them on your own questions and pick the one that answers most accurately, without pauses, and at the lowest cost.

In the CONTACT.WORK cloud or on your company's own servers. The AI agent can access only the data allowed for the role of the person it is talking to, and every answer it gives is logged.

You can. Conversations stay with you, there are no per-minute charges, and the hardware you need is a GPU – sometimes the spare capacity of the reporting server is enough.

In two ways. The first leaves the model unchanged: the knowledge base, reference answers from your experts, and testing every new version against those answers. The second fine-tunes the model on recordings of your conversations, if you have special terminology or a particular way of speaking.

If the materials for its answers are ready, a cloud AI agent goes live the next day. If not, we first build a knowledge base from your documents and past conversations – we will give you a timeline once we have reviewed them.

Recordings where the employee and the customer are each on their own track (dual-channel recording). If both voices are recorded together, speech analytics will not work – you need to set up separate-track recording first.

Connectors for Bitrix24 (cloud and on-premises) and Kommo (amoCRM) are ready, along with others. For your own software, we build a connector to its API.

English is supported in both chat and voice, including speech recognition for voice agents and speech analytics. AI agents reply in the customer's language, in a natural conversational style rather than stiff, formal phrasing.

In the cloud you pay per minute or per conversation – contact us for pricing. Connection, setup, and training are billed in support hours, estimated up front; there are no licenses.