Calculators
AI agent savings calculator
Enter your monthly inquiry volume, the share of inquiries an AI agent will fully resolve, and what an agent hour costs you. The calculator shows how many full-time agents (FTEs) you free up and what you save per year, net of AI costs.
Calculator
How much an AI agent will save
The values are too large for Erlang A mode: reduce the number of calls, the target time or the patience.
The calculator counts only the agent time the AI agent takes over. Faster answers, after-hours coverage, and sales from calls you used to lose are not included – the missed calls calculator shows what missed calls cost you. In a large contact center, savings may be slightly lower: agents on a big line are already busier, so taking work off their plate frees up fewer people.
AI agent inquiries = inquiries per month × share it fully resolves
Inquiry hours = AI agent inquiries × handle time ÷ 60
Paid hours = inquiry hours ÷ share of paid time spent on inquiries
FTEs = paid hours ÷ paid hours per agent
Monthly savings = paid hours × hourly cost − AI agent inquiries × AI cost
Yearly savings = monthly savings × 12Method
How the calculator works
Inquiries the AI agent fully resolves never reach your agents. The calculator works out how many hours agents would have spent on them.
But agents don't spend the whole paid day on inquiries: there are breaks, training, and idle time between calls. So inquiry hours are divided by the share of paid time spent on inquiries. That gives you the paid hours and FTEs freed up.
Paid hours are multiplied by the cost of an agent hour, and the AI cost for all those inquiries is subtracted. What's left is your savings.
Use cases
Which inquiries an AI agent takes first
- Status questions: an order, booking, flight, or ticket.
- Simple changes: rescheduling, address or contact updates, cancellations.
- Routing: the AI agent finds out what the customer needs and passes the inquiry to the right team with all the details.
- Calls at peak hours, when agents can't keep up.
Tips
How to set realistic numbers
Start with your contact reasons: the share of simple, repetitive questions is the ceiling for what you can hand to an AI agent. At launch, it typically resolves 20-40% of inquiries end to end, and the share grows as the knowledge base fills up and your systems get connected.
Example
Example
A contact center gets 20,000 inquiries a month, and the AI agent fully resolves 30% – 6,000 inquiries. Each takes an agent 10 minutes, 1,000 hours in total. Agents spend 60% of paid time on inquiries, so 1,667 paid hours are freed – about 10 FTEs. At $50 an hour, that's about $83,300 a month. AI costs $0.50 per inquiry, or $3,000. Savings come to about $80,300 a month, or $964,000 a year.
More
Where to use it
Glossary
Terms on this page
- AI voice agent
- Talks to callers and resolves simple requests without a human agent. Learn more →
- Knowledge base
- All answers, policies, and prices in one place – for agents and AI. Learn more →
- AHT (average handle time)
- How long one contact takes on average – including hold and after-call work. Learn more →
- After-call work (ACW)
- What an agent does right after a call: outcome, customer record, tasks. Learn more →
- On-premises deployment
- The system runs on the company's own servers, not in the vendor's cloud. Learn more →