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Language: English
Demo

Solutions

A workspace for every role, from agent to partner

Your company gets one system instead of a stack of apps: every employee, customer, and partner works in their own part of it, and everyone shares the same numbers. Agents need to recognize the customer right away; supervisors need queues, schedules, and call quality; sales needs leads and results by rep; IT needs servers, user accounts, and integrations; executives need reports and costs. The system also opens up to people outside the company: individual customers and businesses, agencies, dealers, and branches get their own customer or partner portal.

Get a quotePricing

Roles

Choose your role

AgentFor contact center agentsThe customer, their history, and a suggested answer – in one window for the whole call.Learn more →Supervisor and contact center managerContact center supervisorsQueues, shifts, and call quality on one manager screen.Learn more →Sales teamFor sales teamsA lead becomes a call, and the call becomes a record in the deal.Learn more →IT and securityFor IT and security teamsIT and security decide where the system runs, who gets access, and which applications connect to it.Learn more →ExecutivesExecutivesCustomers, revenue, and service quality in numbers that come to you.Learn more →Customers and partnersFor customers and partnersCustomers, partners, and business units in one portal set up around your company.Learn more →
1 windowfor calls and chatsNo extra apps
$0per userFor any role
Browserinstead of an appComputer or phone
APIfor your systemsCalls from your own apps

One day

How one system works for the whole team

Everyday situations from the perspective of different roles – inside the company and at partner organizations.

An agent answers a customer

While the phone rings, the agent sees the caller's name, the question they asked in chat yesterday, and the status of their contract and payments. If the question is hard, the AI assistant finds an answer in the knowledge base, and the supervisor joins with a whisper only the agent can hear. As soon as the call ends, the recording and a short summary appear in the CRM.

  • Customer known in advance
  • Knowledge base suggestion
  • Logged in the CRM
Situation 1 of 4

We tailor workspaces to your roles; our engineers' time comes out of your support hours.

Modules

What each role can use

Agent workspaceCalls, chats, and email land in one tab, next to the customer's full history, from last year's email to yesterday's chat. The customer record from your business system opens with the incoming call.→Suggestions for employeesGives an agent or account manager suggested wording from the knowledge base during a conversation, helps new hires get up to speed faster, and explains how shifts and PTO work. This agent doesn't talk to customers.→Line monitoringThe supervisor sees the queue and each employee's status right now and can whisper a tip during a call without interrupting it. The executive gets reports by line with no manual exports.→Customer portalCustomers, dealers, agencies, and regional offices get their own access: inquiries, documents, history – and results the company sees right away. An AI consultant answers messages first, and sections and permissions are set up for each customer.→Speech analyticsReviews every recording, with no random sampling. Supervisors see who goes off script, sales sees which objections kill deals most often, and executives see how quality changes month to month.→Connect your systemsIT connects your CRM and other business systems, and calls and outbound campaigns can be started from your company's own apps. User accounts are separated by role, and actions are recorded in the audit log.→
Fewer apps on screenCalls, chats, email, reports, and schedules open in one browser tab. There's no need to juggle windows, and information doesn't get lost moving from system to system.
Role-based permissionsAgents see their own customers and metrics, supervisors see the whole line, and IT sees settings and the audit log. Every role has two-factor authentication and an audit log, so nobody opens someone else's data by accident.
One source of numbersThe CEO and the supervisor look at the same report; sales and agents look at the same customer history. No more arguing over whose spreadsheet is right.
Customized for your companyWe rework records, screens, and reports to match how your teams already work. This work is billed in support plan hours.

Launch

How we launch

  1. 01Meet your teamWe invite future users and everyone who has a say in the choice: leadership, the contact center manager, IT, and security. Each one tells us what they can't do without.
  2. 02Roles and permissionsTogether we list the roles and decide who gets which sections and what they can change. Roles outside the standard set are built to match your org chart.
  3. 03WorkspacesWe set up the customer record, suggestions, reports, and manager screens and connect your CRM. Our engineers' work is billed against your support hours.
  4. 04Pilot shiftFirst, some agents and their supervisor work in the new system while the rest stay in the old one. We address feedback from every role before the whole team switches over.
  5. 05ImprovementsAfter launch, we change the interface and reports on request as your team takes on new tasks. We install platform updates ourselves, without distracting your employees.

Q&A

Frequently asked questions

How is the agent screen different from the supervisor screen?

Agents see their own calls and chats, the customer's history, and their personal metrics for the day. Supervisors keep the whole shift and all lines in view, open logs, missed calls, and reports, and can step into a call with a whispered tip or take it over.

What does the sales team see?

Incoming leads with callbacks, the outcome of every call in the CRM, and a report by rep that shows calls and sales side by side.

What do executives get?

Results across all departments and branches, service level, speech analytics scores, and costs – all compiled automatically.

How are IT permissions different from everyone else's?

The administrator works with every section: roles, user accounts, API keys, and the audit log. They also deactivate departing employees, who immediately lose access to recordings and customer records.

What do customers and partners see?

A customer sees only their own orders, inquiries, and documents. A partner sees their organization and the customers handed to them, and the partner's manager also sees their team.

Can we create a role for our own job title?

Permissions and screens are built around your structure; the standard set of roles is just a starting point. Our engineers do this work, billed in support hours.

How much does each new user cost?

Nothing: users are free, no matter how many you have. You pay only for support and, if you run on our servers, for hosting.

How can we see the screens for different roles before buying?

In the demo: fill out the demo form and you'll get an access code by email; inside there are fictional customers and a role switcher.

Glossary

Terms on this page

Supervisor
Leads a team of agents: watches the queue and quality, helps and coaches. Learn more →
CRM – customer relationship management
Where a company keeps its customers, deals, and full communication history. Learn more →
Customer portal
A secure area of the website where customers track their requests. Learn more →
Knowledge base
All answers, policies, and prices in one place – for agents and AI. Learn more →
Whisper coaching
Supervisor coaching that only the agent can hear. Learn more →
Speech analytics
The system analyzes recorded calls automatically: topics, script adherence, customer emotions. Learn more →
Customer record
The screen of customer data an agent sees during a conversation. Learn more →
API (application programming interface)
The way programs exchange data with each other without a person in the loop. Learn more →
Hosting
You rent a server from a provider instead of buying one. Learn more →
Cloud deployment (cloud)
The platform runs on the vendor's servers, and agents connect over the internet. Learn more →
Callback
The customer doesn't wait on hold but asks for a callback – and gets one when an agent is free. Learn more →
Service level (SL)
The share of calls answered within a set time – for example, 80% in 20 seconds. Learn more →

More

More about roles

For contact center agents Calls, chats, and email in one window, next to the customer's history and AI assistant suggestions. Agents answer faster and don't ask again for what the customer already said. Learn more Contact center supervisors Live queues and shift status, whisper coaching, and schedules built from a load forecast. Supervisors step in before customers get tired of waiting. Learn more For sales teams Lead callbacks without manual dialing, call recordings and outcomes in the CRM, and a per-rep sales report. Leads don't go cold while waiting for someone to get to them. Learn more For IT and security teams Cloud, your own servers, or hybrid deployment, two-factor authentication, an audit log, and API connections. Your security team gets answers before launch. Learn more Executives Reports without manual spreadsheets, every call reviewed, and costs with no license fees. Executives see where the company loses customers and money. Learn more For customers and partners A customer and partner portal for customers, agencies, franchisees, and branches in one system with the head office. A shared or separate customer database – your company decides. Learn more

Blog

From the blog

All articles →
Quality · 6 min read Speech analytics for QA: every call instead of 1-2% Speech analytics checks every call: script, required disclosures, and call topics. How to turn your QA scorecard into rules and start with one queue. Read the article → Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article →

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