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Demo
Platform
CallsQueues and routingIVR (phone menu)Smart transferAuto dialerBrowser-based softphoneClick-to-call
Messaging and customer dataUnified inboxForm builderCustomer portalCustomer success platform
ManagementHistorical reportingReal-time monitoringShift scheduling
Deployment and securityIn our cloudOn your serversHybrid deploymentData security
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Solutions
IndustriesRetailReal estateBanking and insuranceTravelHealthcareEducation
Customer serviceFAQ self-serviceOrder status without an agentAfter-hours coveragePeak days without overloadConversation quality assurance
SalesLead qualificationAppointment bookingRepeat salesLoyalty program
Outbound communicationPayment and overdue remindersNotifications and confirmationsPost-interaction survey
Who it's forBy company sizeBy role
Solutions →
AI agents
For customersVoice AI consultantAI consultant in chat
For employeesAI assistant for calls and salesAssistant for work questionsNew hire onboarding
TechnologyKnowledge baseSpeech analyticsAI connectorModelsData security
ServicesAI agent trainingMachine learning
AI agents →
Integrations
CRM systemsSalesforceHubSpotDynamics CRMSAP CXZoho CRMPipedrive
ERP systemsSAPNetSuiteBusiness CentralSageOdoo
Help desk and team chatZendeskFreshdeskServiceNowSlackMattermost
Messaging and socialWhatsAppViberInstagramFacebookSMSLive chat
Telephony, API, and AIAsteriskAMI, AGI, and ARIKamailioFreeSWITCHAPI and protocolsMCP connectors
Integrations →
Pricing
Company
ResourcesBlogCalculatorsComparisonsLibraryGlossary
ServicesOpen SourceImplementationDevelopmentSupportTraining
ContactsContact usAboutFacts and figures
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Language: English
Demo

Resources

Library

Documents that help you understand the platform and work in it. The proposal and product deck explain what it is and how pricing works. The installation package and installation guide are for your IT team. User guides are written separately for each role.

ProposalCONTACT.WORK proposalTwo pages on the essentials: what the platform includes, how the launch works, and pricing in the cloud and on your servers.Learn more →Product deckCONTACT.WORK product deckA few minutes for the big picture: what the platform does, where it runs, how it launches, and what it costs.Learn more →Installation packageCONTACT.WORK installation packageThe platform is free, so you can install it on your own server and try it out. You only pay for support.Learn more →GuidePlatform installation guideFor your system administrator: which servers you need, how to install the platform, connect numbers, and protect your data.Learn more →GuideAgent guidePrint it and hand it to a new hire on day one: how to log in, answer and transfer calls, reply in chat, and call back.Learn more →GuideSupervisor guideFor shift supervisors: where to watch queues and agents, which reports to open daily, and how to plan shifts.Learn more →GuideAdministrator guideFor the person who configures the system: how to add employees, build queues and the IVR, and connect your CRM.Learn more →PolicyTechnical support policyHow to reach us, how fast we respond on each plan, and how updates are released. Easy to compare with other vendors.Learn more →ChecklistContact center launch checklistWhat to check before the first call. We've collected the things teams most often forget when launching a new contact center.Learn more →

Blog

Fresh from the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →