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Platform installation guide

A guide for the system administrator who will install the platform. Step by step: which servers and network you need, how to install the platform, connect phone numbers, and set up backups and monitoring.

Who it is for

System administrators who will install the platform on your servers and maintain it afterward.

What is inside

  1. What you'll need – how many servers and disks you need for your number of agents, and what network
  2. Installation – how to prepare a Linux server and install the platform
  3. Telephony – how to connect your carrier and phone numbers
  4. Initial setup – the administrator, agents, and your first queue
  5. Protecting your data – backups and monitoring