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CRM systemsSalesforceHubSpotDynamics CRMSAP CXZoho CRMPipedrive
ERP systemsSAPNetSuiteBusiness CentralSageOdoo
Help desk and team chatZendeskFreshdeskServiceNowSlackMattermost
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Integrations

Integrations

The platform connects to the systems you already use: CRMs such as Salesforce, HubSpot, and Dynamics 365; ERPs such as SAP, NetSuite, Business Central, and Sage; help desks such as Zendesk, Freshdesk, and ServiceNow; team chats; messaging channels from WhatsApp to Instagram; and telephony built on Asterisk, Kamailio, and FreeSWITCH. Through our API and MCP, it connects to any of your applications and to AI. Call recordings, customer messages, and conversation summaries flow into those systems automatically – no manual copying. In total, we've built more than 500 integrations for customers.

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CRM systems

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SalesforceSalesforce connected through the REST API: the caller's account and cases on screen, each call saved as a completed task.Learn more →HubSpotHubSpot linked over the HubSpot API: agents see who is calling, and every call and chat goes to the HubSpot timeline.Learn more →Dynamics CRMDynamics CRM 2016 and Dynamics 365 connected through the Web API: each call is saved as a Phone Call activity.Learn more →SAPSAP CXSAP Sales Cloud and Service Cloud records in front of agents, with every call and chat saved back to SAP alongside its recording.Learn more →OOracle CXOracle Fusion Cloud Service and Sales connected over REST: agents recognize who is calling and what is still unresolved, and every call lands on the Oracle record.Learn more →Zoho CRMZoho CRM connected through its REST API: leads and contacts on screen, every call logged on the record.Learn more →PPipedrivePipedrive connected through its API: the caller's person and deals on screen, each call logged as an activity.Learn more →SuiteCRMOpen-source SuiteCRM on your servers: the customer on screen when the call comes in, calls and messages on the record.Learn more →vTiger CRMvTiger contact, deals, and tickets on the call via REST API, with recordings and chats on the customer record.Learn more →Bitrix24Bitrix24 Cloud or self-hosted, without Bitrix24 telephony: the customer and sales rep on screen, calls and chats in the CRM record.Learn more →Kommo (amoCRM)See who's calling and about which deal before you answer. Call recordings and chats go straight to the Kommo (amoCRM) deal timeline.Learn more →

ERP systems

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SAPSAPSAP business partners, orders, deliveries, and invoices on the agent's screen, plus orders created straight from the call.Learn more →NNetSuiteAgents see NetSuite customers, orders, shipments, and invoices while talking, and file cases and orders without retyping.Learn more →BCBusiness CentralBusiness Central linked through API v2.0: agents answer order and invoice questions on the call and enter new orders without retyping.Learn more →sageSageOne page for three Sage products: Intacct, X3, and Sage 200 connected through their own APIs so agents can answer billing and order questions on the spot.Learn more →OdooOdoo orders, payments, and stock are on screen during the call, and recordings and chats land in the history.Learn more →

Help desk and team chat

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ZendeskZendesk connected through its API: calls and chats become ticket updates with recordings and summaries.Learn more →FFreshdeskFreshdesk connected through its API: every call and chat becomes a ticket or a note on the contact.Learn more →nowServiceNowServiceNow CSM connected through its REST API: calls and chats are logged on cases with recordings and summaries.Learn more →SlackAlerts with CRM links in Slack channels, and Slack Connect support chats answered from the CONTACT.WORK queue.Learn more →MattermostAlerts and two-way chats between self-hosted Mattermost and CONTACT.WORK, kept inside your network.Learn more →

Messaging, social media, and reviews

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WhatsAppYour business number on the WhatsApp Business Platform: two-way chats, approved templates, and an AI agent next to calls.Learn more →ViberA Viber bot or Business Messages through an official partner, with an AI agent and chats next to calls.Learn more →InstagramInstagram Direct, comments, story replies, and ad conversations in one queue with calls.Learn more →FacebookYour Facebook Page and Messenger chats handled next to calls.Learn more →SMSSMS through your provider: reminders, status updates, texts after a missed call, and customer replies.Learn more →Live chatWebsite chats sit in the same queue as calls, and agents see which page the visitor is on.Learn more →EmailYour sales@ and info@ mailboxes in the platform: an inquiry email becomes a CRM lead right away.Learn more →TelegramTelegram bot, business account, and channel comments next to calls, with an AI agent answering first.Learn more →Google MapsGoogle reviews and calls from your Google Maps listings – each with an owner and a reply deadline.Learn more →

Telephony, API, and AI

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AsteriskYour Asterisk works with the platform through a connector: agents see queues and transfers, and recordings go to your CRM.Learn more →AMI, AGI, and ARIAsterisk connector: telephony inside any of your apps – web, mobile, or built in-house.Learn more →KamailioKamailio takes calls in front of Asterisk and passes them to the contact center – for heavy volume and multiple PBXs.Learn more →FreeSWITCHFreeSWITCH takes calls for Asterisk, runs high-volume outbound dialing, or works directly with our connector.Learn more →API and protocolsYour own system with no prebuilt integration: REST, webhooks, SOAP, database, SIP, SMPP, and other protocols.Learn more →MCP connectorsAI agents act in your CRM and business systems, and your AI asks the contact center about calls in plain English.Learn more →
500+integrations built for customersSince 2008
16CRM and ERP systemsFrom Salesforce to SAP
5help desks and team chatsZendesk, ServiceNow, Slack, and more
9customer channelsFrom WhatsApp to Google reviews

Q&A

Frequently asked questions

How much does an integration cost?

Connecting an existing integration isn't billed separately: it's part of the technical support you pay for under your support plan. Customizations to fit your processes are billed in development hours, and we agree on the amount up front.

How long does it take to connect?

A prebuilt integration takes an engineer a few hours. Systems we connect to order – Salesforce, SAP, NetSuite, ServiceNow, and others – get a timeline once we've reviewed your processes and access.

Do you connect ERP systems such as SAP or NetSuite?

Yes. Agents see orders, shipments, and unpaid invoices from the ERP during a call, can create a sales or service order without leaving the call form, and the AI agent can answer where-is-my-order questions. These integrations are built to order through the ERP's own API.

Can our support team keep working in its help desk?

Yes. With Zendesk, Freshdesk, or ServiceNow, a call can open the ticket in the help desk, or agents can work in CONTACT.WORK while every call is logged on the ticket with its recording and an AI summary.

What if our system isn't listed?

We'll connect it through its API, its database, or another protocol it supports. There's almost always a way, and we estimate the timeline and scope after talking with your team.

Do agents need paid CRM licenses?

No. Agents handle conversations in our platform, and summaries, call recordings, and chats go to the CRM automatically. You only buy CRM licenses for the employees who work in the CRM itself.

Do integrations work with self-hosted CRM editions?

They do. We connect a CRM running on your servers to the platform the same way as a cloud CRM, as long as there's network access between them.

Can I ask AI about calls right from my CRM?

You can: connect your AI to the CONTACT.WORK MCP server, and it will tell you in plain language what was said in conversations and how many calls were missed.

Let's talk about your systems

In a demo, we'll show how CONTACT.WORK connects to your CRM, ERP, help desk, telephony, and messaging channels.

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Blog

From the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article → Integrations · 6 min read Omnichannel vs. multichannel: one customer history across every channel Multichannel means several channels; omnichannel means one customer history across calls, messaging, chat, and email. Here's how to make the switch. Read the article →