Contact center for clinics and medical centers

It can, if your EHR exposes the schedule through an API. The AI consultant finds an open slot, tells the patient the doctor and time, and creates the appointment – no front desk involvement.

It won't diagnose or recommend treatment. That call goes to a staff member, and if there are signs of an emergency, the AI tells the patient to call 911.

It will call or send a message to confirm the appointment is still on, and it accepts a reschedule or cancellation with a single reply. The freed-up slot shows in the schedule right away.

The AI consultant handles simple questions, and everyone else gets a callback in the order they called. Fewer people hang up, and patients don't go to the clinic down the street.

It can, if the lab system provides status through an API: the patient gives their order number and hears the answer. The results themselves are in the patient portal.

The IVR asks for the clinic or specialist, and the platform recognizes returning patients from their record and routes them straight to where they're treated.

Wherever the clinic chooses: in our US and UK data centers or in its own server room. Roles control who sees what, and every view is logged.

Right away: the AI says the call is recorded and that the patient isn't talking to a person.

It asks – by voice on a call or in writing in chat. The answer is saved with the call recording, so it's easy to find during an audit.

We've integrated the platform with medical practice systems before, and for any other EHR we build the connection through its API at the start of the project. The front desk sees the patient record and visits on screen, and a new visit shows up in the schedule immediately.

When the front desk staffer and the patient are recorded on separate channels, the system reviews every call for rudeness, interruptions, and missed required statements. In states that require all-party consent, play a recording notice at the start of the call.

After treatment, a staff member gets a task to call, or the patient automatically receives an invitation – say, for a routine checkup in six months.

Messages from WhatsApp, Facebook Messenger, Instagram, and the clinic website, along with calls and emails, are collected in the patient record, and the front desk reads them as one timeline.

By call or message, it asks the patient to rate the visit and puts complaints and harsh comments in a separate list for the front desk manager.

By number or IVR option: insurer calls about prior authorizations and coverage approvals go to your insurance staff without waiting in the general queue, while patients wait in the main one.

The AI regularly calls each location's direct numbers and alerts tech support if a number is silent or busy for too long.

Staff at different locations call each other by short extensions, and those calls are free.

The AI calls or messages patients who agreed to receive notifications – for example, about new services at the clinic.

They won't. The platform screens out spam and robocalls before they reach anyone, so front desk staff spend their time only on patients.

No. The number of seats doesn't affect the price, and the support plan costs the same no matter how many employees you have.

No. Everything opens in a browser, on the front desk computer or on a staffer's computer at home.

It won't: we switch clinics one at a time while the rest keep working the old way, and your existing numbers stay.

The clinic doesn't buy licenses. Costs are a support plan (the minimum is $180), cloud hosting if you choose it, plus AI: voice is billed by the minute, text by conversation.

Pricing and plans →