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Language: English
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Glossary

Hosting

Hosting means renting space on someone else's servers. The provider buys the hardware, keeps it in a data center, pays for power and connectivity, and makes sure the machines keep running. You pay a monthly fee and don't need a server room of your own.

Why it mattersNo hardware to buy and no server room to run – costs grow with your team.

Also called: Server hosting, Server rental

Components

What hosting includes

  • Servers and disks in a data center
  • Power, cooling, and connectivity
  • Replacement of failed hardware
  • Server monitoring

Pricing

How pricing works

Pricing is usually based on computing power and the number of machines, sometimes with a fee for stored data volume. For a contact center, that means your monthly bill grows as your headcount and recording archive grow.

Comparison

Hosting or your own servers

HostingA monthly fee; the provider owns and maintains the hardware.
Your own serversYou buy the hardware and maintain it yourself or under a service contract.

In CONTACT.WORK

How it works in CONTACT.WORK

CONTACT.WORK cloud hosting is billed per server. One server supports up to ten agents, and its monthly price is $40. That includes the first 50 GB of recordings; beyond that, we move recordings to separate storage billed per terabyte. If the platform runs in your own server room, you don't need hosting. Our calculator shows how many servers your team needs.

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Where to use it

Pricing Hosting, support plans, and paid services Learn more In our cloud What the cloud option includes Learn more

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Related terms

Cloud deployment (cloud)Data centerOn-premises deploymentCloud contact center (CCaaS)

Blog

Fresh from the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →