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Language: English
Demo

Solutions

A contact center that grows with your company

Your company grows, and the platform stays the same. A small team starts in the cloud within a day, a growing one adds departments, schedules, and reports, and a large one usually installs it on its own hardware and customizes it to its processes. At any headcount, every customer's calls, emails, and messages live in a single timeline. You don't pay for the software or for seats, so your team can grow without new software costs.

Get a quotePricing

Company size

Choose your scale

Up to 10 agentsMicro businessEvery customer gets an answer, even if only one person is on the phone.Learn more →Up to 50 agentsSmall businessesCalls are shared evenly, and customers get through even at peak.Learn more →50 to 200 agentsMid-sized companiesEvery team in view, with no seat fees and no paying for empty shifts.Learn more →Over 200 agentsEnterpriseA system built around your policies, inside your network, with no license fees.Learn more →
1 dayto the first call in the cloudOn your servers – up to a week
$40hosting for a small teamOne cloud server
200+agentsServers sized per project
$0license feesAt any headcount

Deployment

Where to run your contact center

The features are the same everywhere. The difference is who manages the servers and where the data lives.

When you don't want to deal with servers

You can start the next morning: the servers are rented from CONTACT.WORK and run in our data centers in the US and the UK. Updates, backups, and on-call engineers are included in your plan, and employees only need a browser – at the office or at home. Hosting is billed by the number of servers: add one for the season, remove it afterward.

  • Start tomorrow
  • No admin needed
  • A server for the season
Option 1 of 3

You can switch options anytime, in either direction – settings and recordings move with the system.

Modules

What you add as you grow

AI consultant for chatsAnswers website visitors and people who message you in the evening, on weekends, and at peak hours – leads aren't lost even when every agent is on a call. You pay only for the conversations it actually handled.→Voice AI consultantFor small businesses and larger companies: it answers callers during a rush and after hours without an agent, and passes complex questions to an agent. With your own GPU server, there are no per-minute charges.→Speech analyticsListens to every conversation, not a sample, and shows where employees drift from the script and lose sales. It needs separate tracks for the two voices – and that is how the platform records calls.→Workforce managementWith dozens of agents, a half-hourly forecast tells you how many to put on the line – no extra shifts and no queues. Everyone sees their own schedule and requests time off or a shift swap there.→MonitoringThe queue and each agent's workload are visible at a glance, so the manager steps in before wait times drag on. Reports by team and employee build themselves – no manual counts or spreadsheets.→Data protectionRoles get exactly the permissions they need, sign-in uses two-factor authentication, and every time someone opens recordings or reports, it goes into the audit log. Reviewers get a description of the setup and the data flow before the project starts.→
Fast startYour contact center is up the next day: we take care of servers and installation. All you provide is a list of employees and your call distribution rules.
Grow without switchingYour company grows and the system stays the same: new agents and departments join it, and customer history is kept. When volume grows, we add servers.
No license feesThe software is free, and so are new seats. Your bill is support, server rental when the servers are ours, and AI services if you turn them on.
Your own deploymentIf customer data can't leave your premises, all or part of the system moves to you. Your admins, our engineers, or both look after it.

Launch

How we launch

  1. 01ConversationWe discuss your headcount, plans for the year, and data retention rules. Then we propose a deployment option and tell you what work will be needed.
  2. 02EstimateWe size the servers and support plan for your team and send the estimate before work begins. You know the budget up front, with no surprise line items.
  3. 03SetupWe configure teams, the phone menu, roles, and the CRM integration, and migrate recordings and customer history from your old software. Our engineers' time comes out of your block of hours.
  4. 04Trial runA group of agents or one team moves to the new system first, and the rest follow once it checks out. That way setup issues surface before customers run into them.
  5. 05Ongoing supportFrom then on, we install updates ourselves and adjust settings on request using your block of hours. In the cloud you don't need your own administrator; with your own hardware, we agree on who does what.

Q&A

Frequently asked questions

What team size can we start with?

Even one employee: we connect the cloud in a day, and you add people without switching systems. One cloud server is enough for up to ten agents.

Will we have to switch systems as we grow?

No. It's the same system – you add seats, queues, and, if needed, servers.

Does the platform cost more with every employee?

No. Adding an employee costs nothing, and hosting grows in steps – when you need another server.

What if we need our own servers later?

We move the platform, and call recordings and customer records move with it – no starting from scratch.

What if we have several hundred agents?

Then we size the servers for your project, wherever they run.

Do we get our data back if we leave the platform?

Call audio and customer history belong to your company, and we hand them over in full.

Can we do without an IT department?

You can if you choose the cloud: updates, backups, and server monitoring are on us, and we reconfigure queues and menus on request.

What does support cost?

The entry support plan starts at $180 per month; higher plans have faster response times and more hours. The calculator shows the exact total with hosting.

Pricing →

Can we see the system in advance?

You can explore it on your own: fill out the form, get a code by email, and a demo opens with sample customers where switching between roles is easy. In a meeting, we'll show how the system will work for your headcount.

Glossary

Terms on this page

Cloud deployment (cloud)
The platform runs on the vendor's servers, and agents connect over the internet. Learn more →
Hosting
You rent a server from a provider instead of buying one. Learn more →
Backup
Data is regularly copied to a separate place so it can be restored if something goes wrong. Learn more →
Data center
A building with servers, backup power, cooling, and network links. Learn more →
Call recording
Calls are saved so they can be replayed and disputes settled. Learn more →
On-premises deployment
The system runs on the company's own servers, not in the vendor's cloud. Learn more →
Hybrid deployment
Part of the system runs on the company's servers, part in the vendor's cloud. Learn more →
IP PBX
A company phone system that runs over the internet and your local network. Learn more →
Speech-to-text
Turns spoken conversation into text. Learn more →
Personal data
Anything that points to a specific person: a name, a number, a voice. Learn more →
Speech analytics
The system analyzes recorded calls automatically: topics, script adherence, customer emotions. Learn more →
Dual-channel recording
Each speaker is recorded on a separate track. Learn more →
Workforce management (WFM)
Workload forecasts and agent shift schedules. Learn more →
IVR (interactive voice response)
A phone menu: the caller hears a greeting and picks the right department. Learn more →
CRM – customer relationship management
Where a company keeps its customers, deals, and full communication history. Learn more →
Customer record
The screen of customer data an agent sees during a conversation. Learn more →

More

More on company size

Micro business Callbacks for unanswered calls, an after-hours bot, and launch in a day. Even if one person handles the phone, no order is lost to a busy line. Learn more Small businesses Calls are shared evenly, and the manager sees the line at a glance. Customers get through at the busiest hours, and you pay no license fees. Learn more Mid-sized companies Rules for each team, shifts based on a volume forecast, and every call scored. You don't pay for empty seats or extra shifts. Learn more Enterprise Deployment on your company network, setup built around your internal policies, and integration with your corporate systems. Hundreds of seats – with no license fees. Learn more Team, customers, and partners What agents, supervisors, sales, IT, leadership, customers, and partners get. Each has their own workspace within one system. Learn more

Blog

Fresh from the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →

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