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Glossary

Backup

A backup is a regular copy of your data saved to a separate location. If a disk fails, someone deletes settings by mistake, or data gets corrupted, you restore it from the latest copy. A backup protects your data but does not prevent downtime: restoring takes time.

Why it mattersWithout backups, one mistake or failed disk can cost you your entire customer history.

Also called: backup, data backup, backup copy

What's included

What a contact center backs up

Frequency

How often

Pick the frequency based on how much data you can afford to lose. If you back up once a day, a failure can wipe out everything that changed that day. Backups are stored apart from the main servers, so a single outage cannot destroy both the data and the copy.

Comparison

Backup or standby server

BackupYour data can be restored, but work stops while it is being restored.
Standby serverWork goes on: the spare machine takes over the load right away.

In CONTACT.WORK

How CONTACT.WORK handles it

CONTACT.WORK takes care of data backups, server monitoring, and platform updates on any support plan without billing support hours for it. If downtime is not an option, a standby machine is added on top of the backups – it costs the same as the main one.

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Pricing What's included in support plans Learn more In our cloud How we maintain the cloud platform Learn more

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Related terms

Fault toleranceServer clusterData centerCloud deployment (cloud)

Blog

Fresh from the blog

All articles →
Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →