Terms of use

1. Scope

1.1. These terms govern your use of the English version of the website at contact.work (the “Site”).

1.2. The Site is operated, and its materials are published, by CONTACT.WORK LLP, a limited liability partnership registered in Kazakhstan and operating under the CONTACT.WORK brand (the “Operator” or “we”). Registered address: 5 Dostyq St., Astana, 020000, Kazakhstan.

1.3. By continuing to use the Site, you confirm that you have read these terms and the privacy policy. If you do not agree, please stop using the Site.

1.4. These terms do not govern contracts for services, software licensing, or other transactions, which are made separately outside this document.

2. Intellectual property

2.1. The texts, images, logos, design elements, selection and arrangement of materials on the Site, and other content are protected by intellectual property laws.

2.2. You may view the Site’s materials and make technically necessary copies (browser cache) for personal, non-commercial use. Any other use (including copying, distribution, or adaptation for commercial purposes) requires the rights holder’s prior written permission, unless the Site expressly states otherwise.

2.3. Third-party trademarks and names mentioned on the Site may belong to their respective owners.

3. Information on the Site

3.1. Materials on the Site are for general information and marketing purposes unless expressly stated otherwise. Solution specifications, timelines, pricing, SLAs, implementation results, and other commercial terms are set only in individual correspondence, proposals, and contracts; Site content is not a binding offer unless expressly stated otherwise.

3.2. The Operator tries to keep information current but does not guarantee that the Site is free of typos, outdated information, or technical inaccuracies. The Site is provided “as is”.

3.3. Materials on the Site, including blog articles and service descriptions, are not individual legal, tax, financial, or other professional advice and do not replace a risk assessment by qualified professionals. You make your own decisions about contracts and technology.

3.4. References to third-party trademarks, products, and platforms are for identification only and do not imply endorsement or guaranteed compatibility unless expressly stated otherwise.

3.5. Prices, plans, and calculator estimates on the Site are for information only and are not a binding offer. The final price of services is set by a contract or a proposal from the Operator.

4. Disclaimer of warranties

4.1. To the extent permitted by law, the Operator makes no express or implied warranties regarding the Site, including warranties of merchantability, fitness for a particular purpose, absence of errors, non-infringement of third-party rights, uninterrupted or error-free operation, meeting your expectations, or protection of your device from harmful code.

4.2. The Operator may at any time change the Site’s pages, features, or appearance, or suspend or discontinue individual features without prior notice, except where mandatory law requires otherwise.

5. Limitation of liability

5.1. To the fullest extent permitted by applicable law, the Operator is not liable for any direct or indirect losses, lost profits, business interruption, loss of data, reputational harm, fines, or penalties arising from use of or inability to use the Site, reliance on information posted on it, or acts or omissions of third parties (including hosting providers, carriers, and analytics and widget providers).

5.2. The Site may contain links to and embedded resources from third parties (maps, chat, analytics). The Operator does not control these resources and is not responsible for their content, privacy policies, availability, accuracy, or the consequences of using them.

5.3. You are responsible for protecting your own hardware and software, backing up your data, and assessing the risks of using the internet.

5.4. If applicable law sets a minimum level of the Operator’s liability that cannot be excluded, liability beyond that minimum is limited as described in section 5.1 of these terms.

6. Acceptable use

6.1. You may not use the Site in ways that violate applicable law or the rights of others, including to distribute malware, collect data without authorization, attempt unauthorized access to the Operator’s systems or other users’ data, bypass technical limits, send spam through forms, or misrepresent your identity or authority.

6.2. The Operator may restrict access to the Site (including by IP address and other signals) if these terms are violated, if there is a security threat or abuse, or at the request of competent authorities.

7. Feedback, forms, and user content

7.1. By sending messages through the Site’s forms or other listed contact channels, you confirm that you provide accurate information to the extent needed to handle your request and that your messages contain no unlawful, defamatory, misleading, or rights-infringing content. How we process personal data is described in the privacy policy.

7.2. Replies to inquiries, including through chat widgets, are for information only and do not create obligations to enter into a contract or regarding timelines or price until the parties sign the relevant documents, unless expressly agreed otherwise in writing.

8. Indemnification

You agree to indemnify the Operator for losses, court costs, and reasonable defense costs arising from third-party claims related to your breach of these terms, applicable law, or the rights of others when using the Site, including submitting false or unlawful information through forms – to the extent permitted by mandatory law (in particular, consumer protection law).

9. Force majeure

Neither party is liable for partial or complete failure to perform obligations related to use of the Site if it is caused by force majeure, including failures of communication networks or hosting, actions of government authorities, and natural disasters, provided the other party is notified in a timely manner where such notice is reasonably possible.

10. Changes to these terms

The Operator may change these terms. The current version is published at contact.work/legal/terms/. Continuing to use the Site after changes are published means you accept the updated terms, unless mandatory law provides otherwise. If you do not agree with the new version, stop using the Site.

11. Governing law, disputes, and other provisions

11.1. Matters between you and the Operator arising from use of the Site that are not covered by these terms are governed by the laws of the Republic of Kazakhstan, unless mandatory consumer protection rules provide otherwise.

11.2. Disputes are resolved by the courts at the Operator’s location in Kazakhstan, without prejudice to mandatory rights consumers have in their country of residence.

11.3. If a court finds any provision of these terms invalid, the remaining provisions stay in effect. The Operator’s failure to act on a breach does not waive its right to enforce it later. These terms, together with the privacy policy, are the entire agreement between you and the Operator regarding use of the Site and supersede any prior oral or written understandings on the same subject, unless expressly agreed otherwise.