Contact center launch checklist

A list of what to check before your first call. We've collected the things people most often forget at launch: from call quality to the reports your manager will want to see in the very first week.

What is inside

1. Numbers and connectivity – carriers, phone numbers, and audio quality
2. Queues and IVR – who answers which calls
3. Scripts – what to say and what to record in the form
4. Integrations – your CRM and other business systems
5. People and reports – agent training and the metrics to watch from day one