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Language: English
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Glossary

Booking system

A booking system is the software a travel company uses to manage booking requests and bookings: tours, flights, hotels, and transfers. It holds the traveler list, dates, and payment and confirmation status.

Why it mattersBooking details show up on the agent's screen automatically.

Also called: reservation system, online booking system

Data

What a booking system stores

  • Booking requests and bookings, with dates and traveler lists
  • Flights, hotels, and transfers
  • Payment and confirmation status

Why

Why connect it to calls and messages

Without a connection, agents hunt for the booking in another app while the customer is on the line, and someone has to call travelers by hand when a flight changes. With a connection, the data comes in automatically, and booking events trigger calls and notifications.

Data exchange

What gets passed along

  • The customer's booking – to the agent on an incoming call
  • A flight change – to the auto dialer
  • The call outcome – back to the booking system

In CONTACT.WORK

How CONTACT.WORK handles it

We connect your booking system via API during implementation, along with your CRM. A rescheduled departure triggers an outbound campaign to travelers, and the call outcome shows up right in the booking.

More

Where to use it

Travel solution Bookings on the agent's screen and calls when flights change Learn more API and protocols Connect via API Learn more

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Where it appears on the site 4

Solutions 3

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Glossary

Related terms

API (application programming interface)CRM – customer relationship managementPredictive dialer

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