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Platform

CallsQueues and routing IVR (phone menu)Smart transfer Auto dialer Browser-based softphone Click-to-call

Messaging and customer dataUnified inbox Form builder Customer portal Customer success platform

ManagementHistorical reporting Real-time monitoring Shift scheduling

Deployment and securityIn our cloud On your servers Hybrid deployment Data security

Solutions

IndustriesRetail Real estate Banking and insurance Travel Healthcare Education

Customer serviceFAQ self-service Order status without an agent After-hours coverage Peak days without overload Conversation quality assurance

SalesLead qualification Appointment booking Repeat sales Loyalty program

Outbound communicationPayment and overdue reminders Notifications and confirmations Post-interaction survey

Who it's forBy company size By role

AI agents

For customersVoice AI consultant AI consultant in chat

For employeesAI assistant for calls and sales Assistant for work questions New hire onboarding

TechnologyKnowledge base Speech analytics AI connector Models Data security

ServicesAI agent training Machine learning

Integrations

CRM systemsSalesforce HubSpot Dynamics CRM SAP CX Zoho CRM Pipedrive

ERP systemsSAP NetSuite Business Central Sage Odoo

Help desk and team chatZendesk Freshdesk ServiceNow Slack Mattermost

Messaging and socialWhatsApp Viber Instagram Facebook SMS Live chat

Telephony, API, and AIAsterisk AMI, AGI, and ARI Kamailio FreeSWITCH API and protocols MCP connectors

Integrations →

Company

ResourcesBlog Calculators Comparisons Library Glossary

ServicesOpen Source Implementation Development Support Training

ContactsContact us About Facts and figures

Language: English

Tag

Quality management

How to score calls and chats, review mistakes, and raise service quality without piling more work on supervisors.

2 articles

More

Where to use it

Speech analytics Score every conversation against your QA scorecard Learn more