Glossary

REST: exchanging data between systems over HTTP

REST is the most common way for software to exchange data over the internet: one system sends a request to another system's address, and that system responds with data, usually in JSON. Most CRMs and online services build their APIs on REST, so a contact center can connect to almost any system through it.

Why it mattersAlmost every CRM's API runs on it, so connecting your contact center to it is easy.

Also called: REST API, RESTful service

How it works

Every object – a customer, an order, a call – has its own address. To get data, a system sends a GET request; to create or change it, POST, PUT, or PATCH. Access is protected with a key or a token.

In CONTACT.WORK

How it works in CONTACT.WORK

The platform calls your systems' REST APIs for customer data and sends conversation summaries back to them. The Asterisk connector also has its own REST API that your applications use to place and control calls.

Where to use it

APIs and protocols Connect your system to the contact center Learn more

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