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Language: English
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Glossary

SDK (software development kit)

An SDK (software development kit) is a set of libraries, code samples, and documentation that helps developers add a third-party feature to their app faster. For a contact center, that might be a button to call an agent right from your mobile app.

Why it mattersIt lets you build contact center calling into your own app.

Also called: Software development kit, Developer kit

Contents

What's in an SDK

  • Libraries with prebuilt code
  • Usage examples
  • Documentation

Differences

How it differs from an API

An API defines how two programs exchange data. An SDK is prebuilt code built on top of those rules, so developers just plug it in instead of writing everything themselves.

Why it matters

Why a contact center needs it

  • A call-an-agent button in your mobile app
  • Calls over the internet with no per-minute charges
  • In-app calls go to your regular agents

In CONTACT.WORK

How it works in CONTACT.WORK

CONTACT.WORK click-to-call has an SDK for iOS and Android: in-app calls reach the same agents as calls from your website.

More

Where to use it

Click-to-call Let customers call an agent from your website and app Learn more APIs and protocols How to exchange data through the API Learn more

Backlinks

Where it appears on the site 2

Platform 1

Integrations 1

Glossary

Related terms

API (application programming interface)WebRTC

Blog

Fresh from the blog

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Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Management · 9 min read How many agents does your contact center need? Erlang C in plain English Calculate contact center staffing with Erlang C: workload, service level, shrinkage, and headcount by shift – all in one worked example. Read the article → Integrations · 7 min read CRM and phone system integration: what it does and how it works How to connect your phone system to your CRM: calls and recordings in the record, screen pop, click-to-call. What to decide first and how to check it works. Read the article →