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Glossary

SMPP (Short Message Peer-to-Peer)

SMPP is the protocol software uses to send text messages through a carrier or SMS gateway and get a delivery receipt for each one. It is used for bulk messaging, reminders, and verification codes.

Why it mattersReminders and notifications go to customers straight from the contact center, and delivery shows up in reports.

Also called: Short Message Peer-to-Peer

How it works

How it works

The system keeps a persistent connection to the carrier's SMS center or a gateway: it sends the text and the number, gets a message ID back, and then a status – delivered or not.

In CONTACT.WORK

How it works in CONTACT.WORK

For SMS, the platform connects to your carrier or gateway over SMPP – that is how reminders and notifications reach customers. In the US, texting customers requires their consent, and A2P 10DLC registration is handled by your SMS provider.

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Where to use it

SMS Send SMS straight from the contact center Learn more

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Related terms

API (application programming interface)Omnichannel customer serviceConnector

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