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Services

Services

One team launches and supports your contact center: implementation and integrations, software development, consulting, tier 1 and tier 2 support, and user training.

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DevelopmentLess manual work and fewer extra subscriptions, all customer data in one system, and it's maintained by the team that built it.Learn more →ImplementationYour contact center runs your way, and one team owns the result – from the first meeting to ongoing support.Learn more →Open SourceYou pay for engineering work, not software licenses. You decide where call recordings are stored.Learn more →SupportNo need to keep a telephony and server specialist on staff: the people who launched your system are responsible for it.Learn more →TrainingFrom day one, your team knows what to do in the system, and support hours aren't spent explaining the basics.Learn more →

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From the blog

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Services · 7 min read Custom development of your contact center platform for your processes When contact center settings are not enough: integrations, modules, AI workflows. How to tell development from configuration and estimate the payback. Read the article → Services · 7 min read Contact center platform support after launch: tier 1 and tier 2 How to set up contact center support: what an hour of downtime costs, tier 1 and tier 2, escalation, updates, and what you actually pay for. Read the article → Launch and deployment · 5 min read How to build a contact center from scratch How to build a contact center from scratch: goals and channels, platform and deployment, processes and metrics, staffing, training, and a 2-4 week pilot. Read the article →