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Glossary

NAS (network attached storage)

NAS (network attached storage) is a separate device or server with disks that other servers access over the network. Contact centers typically use NAS to keep copies of call recordings, so recordings aren't lost if the main server fails.

Why it mattersIt holds backup copies of call recordings, so they survive a main server failure.

Also called: Network storage, Network attached storage

How it works

How it works

A NAS connects to the local network, and servers save files to it just like to their own disk. The disks inside usually mirror each other, so a single disk failure doesn't mean lost data.

In CONTACT.WORK

How it works in CONTACT.WORK

Call recordings are stored on the recording server next to the PBX, with a copy on the NAS. If the main disk is unavailable, the platform pulls the recording from the copy, so the player, the CRM, and speech analytics keep getting it.

More

Where to use it

Asterisk integration Connect your own Asterisk, recording storage included Learn more

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Related terms

Call recordingIP PBXData center

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