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Glossary

Webhook

A webhook is a message that one system sends to another automatically the moment something happens: a new lead comes in, an order status changes, a payment goes through. The second system does not have to ask every few minutes whether there is anything new – it learns about the event right away.

Why it mattersLeads and status changes reach the contact center right away, with no delay or extra load.

Also called: Web hook, HTTP callback

How it works

How it works

You give the address where messages should go. When an event happens in the system, it sends a request with the details to that address. The receiving side checks the signature or key and processes the event.

In CONTACT.WORK

How it works in CONTACT.WORK

Along with REST, SOAP, and direct database access, the platform accepts webhooks from your systems: if a system can send them, new leads and status changes arrive without polling.

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Where to use it

API and protocols Connect your software through the API or webhooks Learn more

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Related terms

API (application programming interface)REST: exchanging data between systems over HTTPConnector

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