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Language: English
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Glossary

AGI – in-call decisions in Asterisk

AGI (Asterisk Gateway Interface) is how the Asterisk PBX reaches out to an external program in the middle of a call and asks what to do next: where to send the call, what to play to the caller, what to save. That way, call routing can follow data from your CRM and other systems, not just PBX settings.

Why it mattersRouting can follow CRM data – for example, straight to the assigned manager.

Also called: Asterisk Gateway Interface

Principle

How it works

The Asterisk dial plan has a step that hands the call to an external program. The program gets the caller's number and other call data, replies with commands, and Asterisk continues the call based on that reply.

In CONTACT.WORK

How CONTACT.WORK uses it

Through AGI, the platform looks up the assigned account manager by the caller's number and sends the call straight to them. It also saves the caller's IVR choices to the call record.

More

Where to use it

Asterisk integration Route calls based on CRM data Learn more

Backlinks

Where it appears on the site 3

Integrations 3

Glossary

Related terms

AMI – Asterisk Manager InterfaceARI – your own call apps in AsteriskIVR (interactive voice response)Call routing

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