Glossary

ARI – your own call apps in Asterisk

ARI (Asterisk REST Interface) is the interface that hands an Asterisk call to your own application, which then runs the call end to end: bridges the parties, plays prompts, brings in a voice bot, and records each voice on its own track. You need ARI where standard PBX features fall short.

Why it mattersNeeded for call flows the PBX can't handle: a voice bot mid-call, special conferences.

Also called: Asterisk REST Interface

Principle

How it works

The application connects to Asterisk over REST and WebSocket. Asterisk hands it the call and sends events, and the application uses commands to bridge channels, play audio, and record the conversation.

In CONTACT.WORK

How CONTACT.WORK uses it

For everyday work, the connector only needs AMI and AGI. We add ARI when a call flow needs logic that Asterisk does not have.

Where to use it

Asterisk integration Connect Asterisk and your own call flows Learn more

Backlinks

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Integrations 3

Glossary

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